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What is the process to change out vcm 32 to 64 , is it a power down and swap out card power on ?

intrigant Yes I can reproduce the error; It occurs when 2 outside callers simultaneously attempt to dial the same extension and on ring no answer to embedded mail one caller gets the mailbox the second caller gets prompt, "That destination is unavailable" message then a long pause then a sub...

Intrigant I switched to small letters ....so if ports are used for message only then a message , "that destination is unavailable" obviously means that the vmail destination is working because it played the message so a destination unavailable would mean the dialed is extension is unavailable...

ip OFFICE V2 EMBEDDED, WHEN DOES A VMAIL PORT USED FOR AUTO ATTENDANT GO IDLE ? AFTER CALLER DIALS EXTENSION ? OR AFTER EXTENSION ANSWERS [AS IN SUPERVISED TRANSFER] AND IF EXTENSION RING NO ANSWERS TO MAILBOX IS THAT USING 2 PORTS ?

Tlpeter The debug tool did not run on embedded vmail it only runs on pro. Further testing I drilled down on exactly when this occurs; 1. Dial Inbound trunk call to auto attx dial ext rings 4 x fwd to mailbox get user greeting 2.Dial second inbound trunk call while still engaging mailbox in...

Tlpeter thanks for the link I will run this tool and see what events occur and post in this thread

Cargoski thanks for reply , is dbgview a tab or a function under a tab in trace mode ?

A customer has discovered the following problem in Avaya IP office 7.0.32 Simultaneous calls to 1 extension via auto attendant extension selection only one will get to extensions mailbox on ring no answer the other call will get a long pause and a message "destination is unavailable" bounced to...

Customer reports system wide that occasionally not always a caller gets "extension unavailable message" when dialing thru auto attendant IP office 7.0.32 . Would like to build a trace or monitor to maybe capture this there are no alarms , anyone used realtime trace if so how ?

THANKS EVERYONE FOR INPUT

Bazingaman Confirmed as a bug in 7.0 8865

MrMarshall I like the idea of pulling the Mitel switch do you know if the analogue card would activate the message wait lamp on the room phones they are using telematrix hotelphones?

Amriddle01; This site is a bed and breakfast hotel with a legacy Mitel SX50 with console and 34 / 2500 sets , wants to spread the console task out over the admin [6 desktops] plus add auto attendant and voicemail for admin only. My thought was to put a 6 phone IP office with 1416 sets on a...

mforrence vm pro and 2 t-1 interfaces would be cost prohibitive for 6 user application , I was hoping that embedded with a short code or a dial path like 7 to the mitel to create the flash ,and in the auto attendant message state , "For housekeeping dial 7122 for guestrooms dial 7 and the room...

Application question Thinking about using the IP office behind a Mitel PBX for admin use and the PBX analog extension ports will work as trunks in the IP Office plus this would give the frontdesk mailboxes and auto attendant for sales , catering , etc. , the questionable part is getting auto...

Alias9; we have no conflicts thanks 8865

System speed dial codes 660-669 do not work . As soon as you dial Feature 6-6 it drops back to an idle phone as if there is a dial conflict or feature conflict and there are no short codes built/added .All other speed dial bins are fine . This is a new install 500 V2 . Any ideas ?

Fhand Understood about the breakout we wanted to know if there is a way to exit a mailbox using breakout to return to the main greeting

Has anyone built a mailbox breakout to main greeting in embedded V2 ? Or mailbox escape to another extension ? Its Quick mode

Gentlemen; Thank you for your input , BAS1234 your post to build an external cloud based email did the trick we were able to determine that the IP office SMTP output was working and it also proved that the ip addressing was good as well as are lan interface and access to the internet . The...