IP office 500 behind a pbx using extensions as trunks 1

[8865]

Application question
Thinking about using the IP office behind a Mitel PBX for admin use and the PBX analog extension ports will work as trunks in the IP Office plus this would give the frontdesk mailboxes and auto attendant for sales , catering , etc. , the questionable part is getting auto attendant in IP office to transfer a caller to a pbx extension like housekeeping which is outside the IP office or a guest room which would have to transfer out via flash + ext on a trunk port or conference out or remote transfer something like that if it can be done at all.

Any and all ideas are welcome

Thanks in advance

 

[mforrence]

Voicemail pro can perform a hookflash transfer. That said, you would be better off to use tie trunks - maybe across a ten foot "T1". Just seems to work a bit better.

 

[8865]

mforrence

vm pro and 2 t-1 interfaces would be cost prohibitive for 6 user application , I was hoping that embedded with a short code or a dial path like 7 to the mitel to create the flash ,and in the auto attendant message state , "For housekeeping dial 7122 for guestrooms dial 7 and the room number " , the 7 would trigger a flash , pause or wait for tone then 122 and the caller would hear music on hold while transferring or something like that . Not sure if embedded would offer up the flash or the DTMF needed or any of that for that matter.

 

[amriddle01]

Why 2 systems when cost is a factor?

 

[8865]

Amriddle01;

This site is a bed and breakfast hotel with a legacy Mitel SX50 with console and 34 / 2500 sets , wants to spread the console task out over the admin [6 desktops] plus add auto attendant and voicemail for admin only. My thought was to put a 6 phone IP office with 1416 sets on a combo card and a uni trk card , use the embedded mail and auto-x , the trunks would be analog extension ports off the mitel. This gives them multi - user answerpoints at the giftshop , manager , frontdesk , etc and they can own a mitel extension as a psuedo privateline for 4 users and 4 ports would be used for answerpoints off the mitel rollover lines. They can still get their extension calls plus voicemail and still dial anywhere in the property plus dial 9 out

The yea-but here is using the auto attendant in IP office to dial Mitel extensions

 

[tlpeter]

Maybe it is me but i do not understand a thing of it


BAZINGA!

I'm not insane, my mother had me tested!

 

[amriddle01]

The cheapest solution is rarely the best, I think you will find that here

 

[3Sixty]

It will work but you will run into all sorts of problems with clear down disconnect issues on the analogue trunk cards between the Mitel and Avaya. I would use this to get it going and eventually roll everything across to the Avaya but I think you would be better buying a few 8 analogue extension cards for the Avaya and migrate all at once but it will work and I wish you all the luck in the world because it will give problems.

Thanks,
Colin

http://www.3sixtynetworks.com

 

[8865]

MrMarshall

I like the idea of pulling the Mitel switch do you know if the analogue card would activate the message wait lamp on the room phones they are using telematrix hotelphones?

 

[3Sixty]

The Avaya message lamp notification is very versitile and I am pretty sure it works with telematrix hotel phones. I am pretty sure there is a vendor list on the docs on the avaya portal if you have access. If not have a look at this site very useful info

http://www.ipofficeinfo.com/

Thanks,
Colin

http://www.3sixtynetworks.com

 

[8865]

THANKS EVERYONE FOR INPUT