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Hi, Looking at getting a new PABX system for our office and the OfficeServ500 is one of the products we are looking at. Does anyone have some general advice regarding this product? Things to take into consideration and watch out for. Will be serving approx 150 users. Call conferencing and...

Hi, I have a file server running 2000 Server which is also a DC. I will be demoting the machine then changing its domain membership from domain A to domain B. Will it keep all the file/folder permissions that it had whilst being a member of domain A? Regards, John

Hi, We have Exchange 2003 SP1 on Windows 2003 and every now and then a message will be sent from an external party to one of our users and it will get delivered many times. The message gets to out SMTP gateway which filters the messages then relays them on to the Exchange server. The SMTP...

All the documentation says not to do the Check Name and just cancel it. i have just got it running here sucessfully. What i did do though is i put an entry in the HOSTS file to point the local machine name (NETBios name) to the FQDN. Then it was all happy.

Are you only using a single exchange server? Is it Std or Enterprise edition? Cos in Std edition the priv DB can only be a max of 16GB! So it wouldnt matter if you had 450GB of disk space free! Dont forget that the PST's wont be avialable in webmail either. Just seems to be assumed that he...

I have just installed over the weekend and haven't had any problems with the upgrade or the running so far. This is on W2k3Std as a DC. Only thing is that it restored the original OWA login page :)

We have a small call centre with about 50 people in various skills using EAS call distribution. With the Call Records report, I cannot seem to be able to get any info in the report. Is there something I need to activate to get data flowing for this report? I have tried various dates and times...

Hi All, Just wondering if someone can give me some information on how to track the life of a specific call through the PABX. What features need to be enabled/turned on. eg 1)The call comes into first skill/queue 2)The call is transferred to the next skill/loop 3)An agent picks up the call...

All, Running E2k3 on W2k3 server and was just wondering if anyone has installed SP1 for E2k3 yet. Have any issues been encountered? Regards, John

Ahah, I wasn't aware that it could be set at the VDN also :) That did the job! An now I know that the VDN acw takes precedence to the Hunt acw. Cheers

Hi, We have a Definity G3r8 using EAS. For a huntgroup we have set Timed ACW to 30 seconds but for some reason it is defaulting to 4 minutes! It was working a few weeks ago (before I went on holidays) but now does not. Can you point me in the direction to where the system default is for...

I have rolled out CentreVu Agent to WinXP Pro (from Win98)and found with pre-SP1 I had to set the Compatibility Mode to 2000 to get the phone data download to work. But now when I have installed it on new machines post-SP1, the data download works fine.