Search results for query: *

Hi there, would anyone have any good suggestions on where to find benchmarks, white papers, or studies on telephony platform consolidation on a regional level? I'm looking for concrete numbers on FTEs, suggested process and management changes, etc. Thanks!

If a PBX is MLPP capable, but does not have the feature enabled, is it considered JITC certified? The JITC descriptions below seem a bit cryptic. Thanks! SMEO (Small end office): SMEO technology is based on a commercial Private Automatic Branch Exchange (PABX) with Multi-Level Precedence and...

Hrm, maybe I'm not asking the correct question then. 1. When did Avaya start including MLPP in software releases? 2. What's the difference between a special feature and RTU? Thanks!

Could anyone enlighten me as to what software release MLPP started showing up as a RTU? Thanks.

Yes, unfortunately, what I'm looking for is restricted to customers currently under maintenance support and resellers, of which I am neither.

Would anyone be able to tell me where I could find maintenance schedules related to the Lucent 5E or any CO level switch? Thanks!

Would anyone be able to provide an estimate of the total maintenance costs per port per month? I'm looking specifically for a CO Class 5 switch in a government environment, but any industry standard information would be greatly appreciated. Thanks!

Is it an encrypted session or just an encrypted handshake? Thanks.

Took a look, it looks like Periphonics' IVR/CTI products are only compatible with Nortel and Meridian PBXs. Specifically, something that can accept policy number entries then run data dips into an AS/400 system then respond with the account information. Anything else would be a an added plus.

We're currently using WinCall Access based, very simple to use. I would suggest against using Infortel-NT. We used that at the last company I was at, and you had to manually enter every entry which makes for a provisioning and licensing nightmare.

I'm currently running a Definity G3si R11 and Octel 200 with a VMX Works IVR. I need a replacement IVR system for Works but am not sure where to start. Since the Octel hardware is set to sunset in 5 years, I would prefer to not upgrade to Octel Designer. Would love to hear your suggestions...

Just verified that I have Caller Id turned on....any other suggestions?

I've tried this on my SBC PRI with no luck, any other suggestions? When I run test calls and call an extension locally, I'm showing the name of the trunk and the TAC code for the trunk. When I call people at home, I'm getting main #'s for the trunk group. Thanks!

lchua@westernunited.com So which solution are you implementing?

I am looking for suggestions and assistance on evaluating a replacement for our IVR system. We are currently running VMX Works on our Serenade Octel 200. I know that the official replacement is Octel Designer. However, since Serenade is reaching its end of life (2008), I'd like a more long...

Jay: That would be very helpful! Which solution did you decide on and why (in comparison to the other product)? How smoothly did the integration procedure go? How long have you been running the new solution? Now that you've been using the new product for awhile, which features do you wish...

I am looking for suggestions and assistance on evaluating a replacement for our IVR system. We are currently running VMX Works on our Serenade Octel 200. I know that the official replacement is Octel Designer. However, since Serenade is reaching its end of life (2008), I'd like a more long...