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  1. avaya2004

    Hunt Group Vector not Vectoring

    There should be an command" change bcmsvu login or agent"....IF you have call-center ELITE(EAS)..then you get an commad..change/add agents login otherwise you need to give above command.
  2. avaya2004

    CDR /Billing siftware with USA Call changes

    Hi... IS THERE ANY SOFTWARE?APPLICATION AVAIALBLE IN THE MARKET WHICH CAN GIVE CALL CHARGE DATA with usage chages ie $..cent etc.. We are having a S8700 system and call change /CDR data will be availble on IP..(using Definity reliable data protocol).. Is there any software avaialble ?? How...
  3. avaya2004

    Authorization Codes

    What COR you have assigned to AUth code..(print screen of auch code screen and Cor used for auth code)..Attach system featues also..(screen shot).
  4. avaya2004

    call volume reports?!?!?

    if you have CMS or BCMS, you can get thse reports through Split/Skill otherwise CDR is only solution
  5. avaya2004

    Hunt Group Vector not Vectoring

    I think you need to login on those phones (hunt group members) with BCMS Vu agent login ids..Unless someone logs-in on those phones, they will never be a part of split 4 as hunt group type is set to ACD...
  6. avaya2004

    CDR from our DEFINITY G3 system

    ..use DCE connector and connect to serial interface on a desktop..set speed to 9600 8 N 1..May be you can use hyper terminal to connect/etst the CDR.
  7. avaya2004

    Cinfo on Agent Set

    Not sure but can try this... 1. Make sure phone is on hook. 2. Press select key followed by Mute key and key in 35.. If you do so, you will get an option to set phone diaplay to 2 line or 1 line... use * to change and # to save.. I think it should work..
  8. avaya2004

    24th chanel of T1 not working

    ..Its nore lokking like a dialre issue..Check with dialer person that its configured for robbed-bit signalling..In robbed-bit, you get all 24 channles as bearer channles to carry voice traffic... You can also try setting the ohm setting(75-120)on your DS1 board...I have heard that there few DS1...
  9. avaya2004

    Pin Out For TN356a to Medpro TN2302

    Its standard for all Avaya Lan cards (as per my understanding)..And connection sused are... part code(come code): 848525887 (TN2302AP Amphenol Adapter1) Backplane Pin 25-Pair Wire Color Lead Name Peripheral Connector Pin Backplane Colour Desc 25 Pin connector pins 103...
  10. avaya2004

    Cinfo on Agent Set

    What telephone set you are using ???..It is only call-master which displays callers's input information directly iw without pressing any key.. Viren
  11. avaya2004

    Authorization Codes

    Attch the screen shots..of station, cor, trunk, auth, route pattn, ars..etc..
  12. avaya2004

    how to prevent agent logins

    I donot know any direct way..may be you can try this.. Make new hunt group , agents login id with AAS(auto available skill/split) option..
  13. avaya2004

    call history

    I think its only possible to track inbound calls with CDR.. In cdr you have a field setting for "record outbound calls only"..set it to no and you will start getting the CDR data for inbound calls..
  14. avaya2004

    Call forwarding to cellphones from DID #

    Try this...Record a blank announcement and play it before route to number step in your vector...I hope it should work.. Cheers
  15. avaya2004

    How do I test members in a trunk group

    Well, in begining, you said your trunk type is tie..and now you are saying its an ISDN..You can verify or faclity test a ISDN trunk... Suggested way would be block all the cahnnels and then release the channles you want make/test outbound calls...Or you can make a test trunk and remove the...
  16. avaya2004

    CDR from our DEFINITY G3 system

    WHat Version/system you are using ??? Do you have a clan card ???..Incase of G3 Si or prologix, you get a serial connection (RS232) /inetrface, connect it to a Desktop and use some application to capture the data coming on the serial port...
  17. avaya2004

    Hunt Group Question

    Neeed to make sute that call is coming on hunt group only i mean you need to call hunt group extn for hunting to work. Viren.........
  18. avaya2004

    How do I test members in a trunk group

    Do following... 1) you need to have digital phone 2) Program a key on it "Verify" 3) PRESS THIS new key (Verify) and you will get dial tone.. 4) put the TAC acces code 801 followed by the memeber number ie 001 to 255.. 5) Trunk port (member) will be seized and now you can make outbound...
  19. avaya2004

    Authorization Codes

    1. Login to definity and enabled authorization codes.. command: change system-parameters features locate below field and set it yes and put the code lengh you want to have for auth code.. Authorization Codes Enabled? y Authorization Code Length: 5 2)When you make a call, there two cor which...
  20. avaya2004

    VAL Manager

    You need to contact your Avaya Rep for getting VAL manager application /software..meanwhile you can back your announcements using below procedure.. DO following incase you donot have VAL Manager... Login to Definity and enter below command.. command: enable file-system board 01a10 login viren...

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