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I have remote access set up through a DID over a PRI to access a 403, R2.1.27. I have the usual RemoteManager User, RAS and Incoming Call Route. When I connect, other active calls on the system are dropped and incoming calls ring busy. The modem connection stays up and I can pull the config...

oops....it's dot net, not com, for the wav files. Would you mind emailing again? thanks!

Email would be great! dineane at earlink dot com. Just curious, what was the upgrade that caused the files to appear? VMPro or the Conference Center itself? We dutifully downloaded the latest of everything that we could find on the avaya website. Thanks!

I would be very greatful...we are stumped! Tech support's only suggestion so far is to uninstall/reinstall the software, but we are not having any other problems. I am not onsite and really would rather not reinstall. thanks!

Another conferenece center question...I have selected a time (10 minutes, typically, and have tried other times) for the end of conference warning, but we are not hearing anything. The confernce just drops everyone when the time runs out. The documents just say "an audio warning will be played X...

I am working on a IP Office as Confernce Center installation behind a Definity. The customer has the VMPro server and IP Office on the internal network and the Conf Center on a web server with firewall in between. I am getting an error when trying to create a conference, indicating the IP office...

Me too! Me too! thanks! dineane at earthlink dot com Dineane Whitaker www.whitakercommunications.com

intrigrant, Thank you, thank you, thank you! I think I'm actually following you after thinking about this a bit. I would put a button on the digital set (1100) to log in phantom user 100, and set the softphone for user 100 and extension 2100. I think if I name 1100 something like "No User XX"...

The license is Phone Manager Pro IP....I'm not on site to check the actual user application, but I'm pretty sure it shows up as "Phone Manager IPro". I don't remember the syntax but when I was there, I remember the "I" being in the right place to indicate the VoIP version of Phone Manger Pro...

I experimented with hot desking a bit in the office and it didn't seem to work. It is entirely possibly I was doing something wrong, but it seemed to reject my attempt to log in to the digital phone with a softphone extension number. If this is supposed to work, I'll plan to try it again next...

The customer has digital (6408D) sets in the office and wants to use softphones when on the road or from home. I initially thought (incorrectly) that when they logged in with the softphone the digital phone would be disabled. What actually happened is that the softphone behaved like Phone...

Does anyone have a good user document for Callback in Voicemail Pro? Especially with remote access (we have the play configuration menu set up.) Client moved from an Intuity to IP Office and needless to say they are very frustrated with the callback limitations. And I'm finding some...

Does the main number need to ring until answered live? If it does *not* need to back up to voice mail during normal business hours, you could put the operator extension in a cover group (not your voice mail group), and give the two back up operators 4 group cover buttons each. You can still use...

Many thanks, Morrack! I wish I had more answers to share rather than questions. Unfortunately I haven't been able to test resetting the mailbox today. They moved the small office today and the voice mail will not come back up. I understand from other sources that the embedded vmail is very slow...

Thanks for your reply. I think you are right, after talking to another colleague today. I'm going to try it out tomorrow and will post results. Dineane Whitaker www.whitakercommunications.com

I am a first time poster but long time lurker...thanks to all of you who share your expertise! My question...on the small office embedded vmail, can you delete a mailbox? or reset the greeting to the original system greeting? I can't find any info in the documentation. Thanks in advance...

Yes, I have access, and I am going to try them again, but as I said, they told my technician to try replacing the processor and/or reprogram manually, suspecting software corruption. I'm not going to give up yet. I'll request a tier 3 engineer. thanks again!

It's a new processor. I'll double check the line cards though. thanks!

Thanks, merlinman. You did give me some things to think about, but I have to admit I'm still scratching my head, trying to read between the lines. I understand exactly what you mean about replacing the card, and did indeed have to correct programming on extensions as far as button programming...

First of all, this is my first post and I am so thrilled to find this forum!!!! I've worked on Avaya products for about 6 years now and hope I can at some point share a fraction of the knowledge that I have absorbed in the last week or so of reading/lurking. I have a plastic R3 magix (Legend...