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Hi Dave, have you tried to make a bootable cf2 and tried getting into the tools menu? I would suspect that your CPPM card is pre bios release 13 as the release notes for bios release 13 states one of the problems cleared is to clean up screen corruption during BIOS display. The current BIOS...

I had the same error today whilst installing a CS1K. I found that it was a problem with the host address. I am upgrading an Option 11 4.5 to CS1000 7.5 and when I migrated the old data base it had an IP address that I decided to change because we are going high availability so when I configured...

JackOldham, I have exactly the same symptoms as you are describing, also on a 1002rp server. The server had been running without an issue as a mail server but the problem only started once I integrated CC6 for IVR. Have you had any feedback from Nortel as to a solution yet I would be very...

Check the IDC table, sometimes spare DN's are routed to a console LDN or a similar number diverted to the operator. If this number has been reused and is now one of the VP numbers when his phone is diverted to voicemail the calling line ID of the caller is always the original dialled number, in...

I would change the address of the ELAN by the call pilot config wizard, I believe from memory by changing the ELAN address in the config wizard setup that it also changes the actual NIC card address, although you would need to ensure that the Sub net mask and default gateways are correct. Once...

On both the RLC and 9150 units you are able to disable / enable the Diffserv Code point, so you will have to check your system through the remote office configuration manager. The Diffserv Code point is found under the IP configuration tab. I think under default config conditions the Diffserv...

Had the same problem at a company with some IP phones having one way TXM across H323 trunks. All the phones affected were in the company's IT department, I found the tech guys were messing with the IP phone setup and changed the gateway address to a data switch that didn't have a return IP path...

If you have lost your keycode floppy, dump your system to floppy disk and then check the floppy disk in windows explorer on your PC you will see the keycode.kcd file that can be used as a replacement keycode floppy disk.

When using application builder use another mailbox administrator other than mailbox "000000" I have had a similar problem and even having upgraded to the latest application bulider the problem was resolved by creating another mailbox with administrative rights and logging onto apps builder with...

If the MC 32 card is showing T20 it may be in bootp mode. is the card set up as a leader or a follower ? If is is set up as a leader you may have to clear the NV ram (NVRClear is the command from the serial port) manually reboot the card and then reload the card (setLeader) the card should boot...

Just another thought on your problem, I have had a similar problem (although not with a phantom dn) and had to put an entry in the IDC table to match the required extension number, and then in the outgoing route datablock set LID to 2 and point LNSO in the RDB to the LSNO in my IDC table that my...

Just another thought on your problem, I have had a similar problem (although not with a phantom dn) and had to put an entry in the IDC table to match the required extension number, and then in the outgoing route datablock set LID to 2 and point LNSO in the RDB to the LSNO in my IDC table that my...

A useful tip with digital phones is if you suspect the unit as faulty if you unplug it and hold down the rls key when you replug it the tele will go into local test mode the lcd displat and associated keys will flash and keys/buttons can be tested. I sounds as if your unit may have become...