Can't reach EM on CP-MGS 1

[oldestgeek]

I just provisioned UCM on a CP-MGS and deployed my Apps. I can ping the call server IP address from my laptop, but when I get login to UCM and click the cs1000 link, I get the message "WEB2004 - Can't create TCP socket to a device"
Anyone see this before?

 

[KCFLHRC]

Do you have pty's configured in the call server? Also how are you resolving DNS, locally or on a DNS server?

 

[KCFLHRC]

You also realize after you deploy you need to do the Linux patches, right?

 

[oldestgeek]

I do have two PTYs built, all the Linux patches have been installed, and I plan to do DNS through a server when I get this installed but right now I have it in a lab. How do I resolve locally until then? That may very well be the problem, although I haven't ran across this before. Thanks.

 

[KCFLHRC]

You have to modify your hosts table in your local machine. The file is c:\windows\system32\drivers\etc

Should look something like this

# Copyright (c) 1993-1999 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
# 102.54.94.97 rhino.acme.com # source server
# 38.25.63.10 x.acme.com # x client host

127.0.0.1 localhost
137.135.128.253 CS1000.test.com

It is your IP address followed by the FQDN

 

[KCFLHRC]

You may also have to configure a LAPW and do a data dump. There also some browser settings. Also make sure multi user is turned on.

 

[oldestgeek]

Host table didn't do it. I was able to launch the NRS browser from UCM though. I see this on the server TTY port:

Network issue detected: cannot assign ip address to the eth0 interface

Odd, since I can ping it and if I look at the server properties, it shows the correct addresses. I think I'll undeploy everything and try again.

 

[KCFLHRC]

It sounds like you have an IP conflict. Sounds like you have a duplicate.

 

[9150]

I had the same error today whilst installing a CS1K. I found that it was a problem with the host address. I am upgrading an Option 11 4.5 to CS1000 7.5 and when I migrated the old data base it had an IP address that I decided to change because we are going high availability so when I configured the VXworks servers active an inactive addresses I gave two new addresses that were different to the host address of the old Option 11. If you TTY onto your new call server ensure that the active host address is the same that configured when you deployed your call servers via the UCM, and not that of the old switch of that of the default database.
I hope this helps, :-> regards Nick

 

[oldestgeek]

Right on the money. It was an IP address conflict with an MGC, I discovered it after running through the install for a second time. Thanks everyone.