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I have the opposite; I need the zip tones reduced... PBXJay's original question; Where is that feature?

I have created a really nice report in CMS for showing the skills and states of the agent for our Contact Center, however when an Agent is not logged in they do not show in the report. Is there a field or setting that I can use to populate signed out agents that are in an Agent Grouping to...

We have an issue that is slowly killing our staff. We have a Genesys IVR that is going to be migrated to our Avaya MV switch. The IVR is attached via a truckside T1. However that T1 is not ISDN and apparently if the trucnk is not ISDN the DNIS information will not flow over. My question; is...

This is close but... Then I am seeing the extension as an ANI, when what I want is the VDN number that is coming back to me. The IVR is sending the VDN number (The orginal entry VDN to the Avaya that was passed over to the IVR) back over via an extension to the Avaya. What I am looking for I...

I am working on a conversion project that is migrating our Contact Center off a Rockwell to our Avaya. We have a Genesys IVR that is being fed DNIS/VDN information from the switch. There is no issue with us feeding the VDN to the IVR, but here is the rub; The IVR is dialing back on one...

The same event as the orginal poster hsa occured to me also. On a Compaq server with a SCSI 35/70 the drive for what I assumed failed. I received the replacement and now I am getting the: - Event ID: 119 "The description for Event ID(119) in Source (qic117) could not be found. It...