I am working on a conversion project that is migrating our Contact Center off a Rockwell to our Avaya.
We have a Genesys IVR that is being fed DNIS/VDN information from the switch. There is no issue with us feeding the VDN to the IVR, but here is the rub; The IVR is dialing back on one extension and there is a VDN/Vector that is doing a VDN Check...
if VDN = 3xxxx then route to Vector XXX
This is nice since it consolidates the entry point for the IVR but I am curious as to whether the Avaya can do that kind of routing.
Thanks!
We have a Genesys IVR that is being fed DNIS/VDN information from the switch. There is no issue with us feeding the VDN to the IVR, but here is the rub; The IVR is dialing back on one extension and there is a VDN/Vector that is doing a VDN Check...
if VDN = 3xxxx then route to Vector XXX
This is nice since it consolidates the entry point for the IVR but I am curious as to whether the Avaya can do that kind of routing.
Thanks!