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check the services of the pc and make sure that service is up and running it should be set to auto so that it(the service) starts when ever the PC may shut down.

Hi Jeb, It sounds like you have something else numbered in the system that is using 6XXX. Maybe a pool or something like that has been renumbered. If you print out your dial plan you will be able to look for the conflicts.

I'm not sure why you have an annoucement card if you are not using vectoring to control the call. You may want to have a extension that goes straight to voice mail that plays the message you want then give the caller to ability to 0 out to the help desk hunt group.

Here's a pdf you can use. I'm not sure version your working with but this should get you started. http://support.avaya.com/elmodocs2/comm_mgr/r3/pdfs/100500_9.pdf

The Unified Messaging app uses a separate pc to send the emails out to your mail server. It sounds like the spam filters from either your ISP or an internal filter was updated and is now filtering the emails out. It may be because the voice mail file attached is a .wav file and some filters...

It's possible that the DID has been redirected to another extension for that particular DID. Are you familiar with the programming so you can check this. If not let me know. I'll need to know what version of definity you have.