I have a Definity G3r V.6 Switch using Audix for our voicemail. I just today recieved an announcement card and installed it and I was for the first time able to setup qued calling for our Helpdesk. My next task that I need help on if possible is for when someone dials are Helpdesk extension to have a message intercept first for say if where having e-mail problems that day and we want the user to be aware before it reaches our Helpdesk to cut down on calls answered asking if E-mail is down. Can this be setup? Our system doesnt use vectoring.
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Setting up a intercepting message before it reaches the Helpdesk
- Thread starter PhoneTeck
- Start date
Foneboy
Technical User
- Oct 14, 2003
- 6
I'm not sure why you have an annoucement card if you are not using vectoring to control the call.
You may want to have a extension that goes straight to voice mail that plays the message you want then give the caller to ability to 0 out to the help desk hunt group.
You may want to have a extension that goes straight to voice mail that plays the message you want then give the caller to ability to 0 out to the help desk hunt group.
- Thread starter
- #4
I see the field for first announcement, where would I go to do second announcement and third annoucement using the hunt group im using for our help desk? On the first annoucement im going to set the delay to 0 so they here the annoucement right off the bat and then I want it to roll to another annoucement before it ques and then a third to come on while they wait in que after a set amount of time.
- Thread starter
- #6
Why don't you set up the help desk extension as an autoattendant on the audix system with a zero out/time out to the help desk (different extension).
Then you can record and activate different announcements based on what issues you may be having. If you're not having any issues, then just play an announcement like, Thank you for calling the HelpDesk, please stay on the line for the next available person, the time out will then transfer them to the Help Desk extension.
- Stinney
Favorite all too common vendor responses: "We've never seen this issue before." AND "No one's ever wanted to use it like that before.
Then you can record and activate different announcements based on what issues you may be having. If you're not having any issues, then just play an announcement like, Thank you for calling the HelpDesk, please stay on the line for the next available person, the time out will then transfer them to the Help Desk extension.
- Stinney
Favorite all too common vendor responses: "We've never seen this issue before." AND "No one's ever wanted to use it like that before.
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