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Nope, this is the Avaya way now, you want something you have to buy it, in your case upgrade to AACC 6.4 SP15, lots of money alright.

you got to find out it you are using/configured, IVR ports or Access Ports, Give IVR = IVR Ports and Open Voice Session Play Prompt = Access ports

yes you can, here is a thread only the other day http://www.tek-tips.com/viewthread.cfm?qid=1743343

yes thats what i was going to say, if you know symposium, as you say with a bit of training you will be fine in AACC :)

Sorry it was more a question to Voice99, to see how much he knew might be easier to point to NTP or recommend training :) Vendor myself :) that is the same as us, only a small amount of customers on cc6 and cc7

what is your current experience, with scripting? it is 6.4 now

restart VSM also can help, if there is still a problem, you may have to shutdown contact center and call pilot, start up contact center, then call pilot but giving contact center more time to start up

or if you want extra security do a clid check before the password phase to reach the menu to activate which variable you want to control

Eb trace then

Contact Summary/Call by Call report or if you get to know the EB trace on the CCMS server

Looks like this is a phone system issue (CS1000), I would post here http://tek-tips.com/threadminder.cfm?pid=798

Ask your COntact Center provider for the active x controls .exe (normally in the patches folder) to run on the desktop and also make sure your using the host name of CCMA, make sure you have the CCMA hostname in trusted sites. Maybe try compatibility mode also, This may work, Regards, Killian

OK that says to me, that as you say the default activity code being used, this normally when a the code is not known or wrong code entered. so lets go back to basics. Press the activity code key -> enter activity code -> press the activity code key. No # after the number So there are 2...

it never does show up on the set, but only in the report? 111 make booking agent activity report, it should show up on that, you can look at the EB log on the CCMS to check that the code is being entered, i think the field is activitycodestat = 111 or whatever.

ccma, configuration, activity codes?

what software is it, symposium, cc6, cc7 or aacc?

can you paste that section loop?

or maybe the restart HDC service, that would be none service affecting, I had a look at the dependencies for the service. Just make sure TFE service is not a dependency that would stop your call routing (scripts). If that fails, then stop all the ccms services, which as you know will be service...

have you stopped and started the services on CCMS?

might be easier to paste the script? also what version of sysmposium, cc6, cc7 or aacc, so we know script limitations