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  1. Virgil

    Unity Connection Directory Handler

    Found the cure on the Cisco Forum, seems to be something that was a setting inherited from an older version. In the Unity Transfer settings the default (back in the day) was to transfer to greeting (bit bizarre, in my view!) rather than to ring at extension. The reason I had some that were set...
  2. Virgil

    Unity Connection Directory Handler

    Yes, checked that, in fact one of the stations is a colleague on the next desk. Curiously, if I put a redirection on it (say, to a mobile) it follows the redirection! But will deliver to the phone when it is just sat there on hook...bizarre, eh?
  3. Virgil

    Unity Connection Directory Handler

    We have CUCM8.5 and Unity Connection 8.5... Set up a Directory Handler, enabled it for voice, set up a CTI Route Point to throw the calls at the Directory Handler. That all works fine, the nice lady answers and I interprets my Yorkshire accent fine, but then, for some users it tells me that...
  4. Virgil

    Modify outgoing CLI

    We have a two extension ranges on a site (both registered as outgoing CLI) 79XX - 3079XX 32XX - 3012XX We are sending/recieving 4 digits from the exchange and the 79XX range is set up OK to send the extension DDI. The 32XX range however just sends the default number for the ISDN30. When I do...
  5. Virgil

    Complex diverting

    Yep, that's pretty much how I imagined it - but because I have multiple direct lines and one hunt group the RNA won't be able to go back to the "originating" direct line...
  6. Virgil

    Complex diverting

    I've got a user asking for something that seems awkward/impossible (no change there then!?) - I quote.. "The direct line should ring 4 times, if unanswered it should divert to the hunt group for 4 rings, if no reply it should revert back to the directline and voice mail." Intuitively I'd say...
  7. Virgil

    Version 7.0 / 7.1

    We've stuck with 6.1 - we were too late in the prep work anyway - I just wanted to see if there was anyone out there who'd gone to it in anger. Talked to a couple of the lab/support guys at our vendor and they said pretty much what I thought... ...maybe another day?
  8. Virgil

    Version 7.0 / 7.1

    Thanks, but I've already had a read of that in my desperate search! :) having read the release notes for both versions there seems to be some features that are "new" in both versions (?)... I think, if I read any more Cisco documentation today, my head might explode. ...thanks for your help...
  9. Virgil

    Version 7.0 / 7.1

    Hey, We are just in the act of upgrading from 4.2 to 6.1 - then our supplier starts talking about 7.0 / 7.1 - I knew it was out (or about to be) but I'm always nervous about anything that is .0 I hear that it's really just a maintenance upgrade and has been numbered 7 just to be in line...
  10. Virgil

    4610D on Definity MultiVantage (R11)

    A quick update - my maintainer, after raising a ticket with AVAYA, said to put it on as a 4620. Tried it and Hey Presto it worked perfectly... :-)
  11. Virgil

    4610D on Definity MultiVantage (R11)

    My vendor tells me that the 4610 is OK for my release (not that I trust that entirely!) - how do I change the bin files, like I said I am a NOOB on the IP for Definity...?
  12. Virgil

    4610D on Definity MultiVantage (R11)

    I'm having trouble getting IP phones to register to my Definity R11 - First problem is that the 4610D does not appear in the list of stations I can add (so I added a 4612 instead). My Definity's CLAN is on 101.40.0.120 (255.0.0.0) its gateway is 101.40.0.3 Plugged phone into same switch as...
  13. Virgil

    Callmanager 6

    We're currently on 4.2(1) and have SASU too, but held off running up to 5 when it came out. We spoke to our Cisco account manager and he suprised us by saying that 5 did not have some of the functionality that 4.2 had - but that 6 had everything that 4.2 plus all the "new" bits added in 5. This...
  14. Virgil

    Ring cadence.

    Can anyone advise on whether/how it is possible to change the ring cadence (number of rings per second) on CM. My users are used to an AVAYA system that presented thier internal calls to them with half-cadence ringing (so they knew it was internal). Any help would be appreciated.. Cheers.
  15. Virgil

    Auto Attendant Directory ver 4.2

    I've just got 4.2 - having had 3.3 before and I've set up an auto attendant (as far as I can see) indentically to my old 3.3 instance, as in... 1.) created my ac user so that call control works 2.) created an user on the Attendant console for the user (me for now) 3.) created users for all the...
  16. Virgil

    7936 conf station on Call Manager 3.3

    This is a long shot... but... Has anyone out there downloaded the bin file required for the 7936 to work on CM 3.3 ? Our 3.3 box is in it's last few weeks but we are desperate to get a 7936 working. The Cisco website usefully gives you a procedure on installing the file - but when you follow...
  17. Virgil

    Sending specific extensions down specific trunks?

    Thanks guys, sorry for the late reply - I've been on hols. This should give me plenty to play with for a few hours... Cheers, Virgil.
  18. Virgil

    Sending specific extensions down specific trunks?

    I want to be able to send a specific extension (or group of) down a specific trunk when they try to get an outside line. i.e. I have two groups of people, when the first group hit 9 for an outside line they will go out via trunk 1 - the other group will go out via trunk 2 if they hit 9...
  19. Virgil

    Outbound CLI

    TykeUK, I assume from the name and the the fact it's an 0845 number that your in the UK :-P First of all, I suspect that your public numbering is OK - looks fine to me, someone else may be able to improve on that. The problem is that BT will only pass the the number presented by you switch...
  20. Virgil

    Testing for Agent status in Vector

    I have a set of users in a hunt group controlled by a vector. What they want to do is have the vector test to see if there are people in ACW, if they are then we can queue the call to the hunt group. If there is no-one in ACW (i.e. Available, on a call or logged out) then they want to route it...

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