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My fall back solution to solving all issues with Cisco phones is a reboot. I've been on CM with unity and UCCX for three years. I have to reboot about every 6 to to 7 weeks to clear issues with CM. My typical response from TAC and our vendor is try a reboot to see if it corrects its self.

We used to receive via email security reviews on a quarterly basis for the PBX and messaging system. I called avaya and no one seems to understand what the product is. Did they stop offering this service?

I have MM 5.1 with MSS server and running Outlook 2007 fully patched. We have installed the outlook client and have run into an issue when creating rules to copy message from the Avaya inbox to the local user mailbox. Since we are using MSS intergration instead of a full exchange...

I have the Signal group and Trunk up and in service but calls cannot be completed. I'm getting a denial event 1211 Here is a trace. 12:22:58 active station 7504 cid 0x37a0 12:22:58 G711MU ss:off ps:20 rn:10/1 10.1.31.112:3226 10.1.22.69:2812 12:22:58 xoip: fax:PT modem:PT...

I pass 138 here are my results, the d channel is still OSS Port Mtce Name Alt. Name Test No. Result Error Code 04A14 UDS1-BD 138 PASS 04A14 UDS1-BD 139 PASS 04A14 UDS1-BD 140...

Would you know if this set-up required a T-1 cross over cable or just a straight through cable? changed the setting to "D" and signal group is still OOS.

I am trying to connect a faxserver to our PBX with an ISDN trunk group. My efforts have failed and the ports and signaling group are OSS-NE. I was hoping someone could check my configs. AVAYA was no help on this one. The Faxserver vendor uses the following The PRI card vendor is: Dialogic...

I have been looking for doc's on the internet, but have zero results. The Fax Software Vender is: 2Point The PRI card vendor is: Dialogic Diva The PRI card model is: Dialogic Diva PRI/T1-24 PCI

I need the settings to connect a TN464HP to a Dialogic Diva PRI/T1-24 PCI card. I am trying to test a fax server connection.

I am trouble shooting an issue for a company and never seen anything like this before. When installing a 46xx phone the receives an ip address of a switch that was removed years ago. The LAN group says there are no options configured on the DHCP server, all the options are set by the...

I had the same problem with the operators not connecting. Cisco TAC stated there was a known issue with messages queing in the CM. The recommend fix was an upgrade to: System version: 6.1.1.3106-1 Since the upgrade I have had not experienced the problem.

I have to locations with a QSIG connections between them Location 1 is an Avaya 8720 runnig 4.1 Location 2 is CISCO running CM 6.1.1.3 I need to program my route patterns on the Avaya so that if all my trunks are busy or out of service the calls will route over the QSIG and use the CISCO...

I have set-up a H323 trunk group between s8700 runnig 4.1 and Cisco CM running 6.1 From the s8700 I can pass name number and voice both ways. I cannot establish call from the Cisco side. The call timesout, I never see a call set-up request on the Avaya side. Any ideas?

I'll be there, the event is very useful.

I am looking for some assistance with the initial setup of a VPN phone. I have recently purchased a SG200 with 6 4621sw VPN phones. There was no docuementation with the devices so I downloaded some inofrmation from Avaya.com. Now I am really lost, I tried connecting throught he console port and...

The Definity does not as a default record extension to extension CDR info. Inorder to record ext to ext info you would need to administer the intra switch cdr screen. Hope this helps. www.nymau.org

I do not use this particular product but there should be a file or files being created daily for the call data. If there is no data then there will be no reports. Look in the directory to see if your data files are increasing in size. Many CAS allow you to view the call data stream in...

You could use the split/skill interval report for general time. The agent login/logout report will give you percise times. www.nymau.org

When I created the page it worked fine but sometime during the editing process "_derived/nortbots.htm" was inserted. After serval calls to my hosting service it was finally corrected but I do not know how they fixed the issue. It seems fine now.

Have you tried setting up a term-ext-grp. TEG's can group up to four extensions together on the same call. I have not had the time to see if you could conference two of the groups together. I might try this tomorrow. JM www.nymau.org