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So I guess I need to take it up with my carrier. Thank you all very much!

no. Since they're getting a recording they can't be blocked, right? I think if it's an NCOS issue they'd get a fast busy?

hello, everyone. I have a user who gets a recording saying his call cannot be completed as dialed. The number he's calling is 011-44-791-033-1472 in London, England (he's in the US). Here is what I captured. TN 003 0 00 13 KEY 0 SCR MARP ACTIVE TN 003 0 00 13 ORIG 003 0 00 13 0 SCR...

I thought I'd let everyone know that someone set DNIS to YES on this route (and I somehow missed it when I printed out the route) and that's what caused my firm's last four digits to show in front of the caller's number. And -NDGT was set to 4, which is why only the last four numbers showed...

Thanks, Ken. I'll give it a shot.

this is what I have currently: Extension/ Ln Pt Extension/ Ln Pt Pt Phone No. I O T M N P F Tp D Gp Pt Phone No. I O T M N P F Tp D Gp -- ---------- - - - - - - - --- - -- -- ---------- - - - - - - - --- - -- 1A Y N Y N N...

Hi Johnpoole, they're not logged out on the PBX side. They'll be logged out on the Octel side.

okay, except I have no "q" prompt so I must not be explaining myself clearly. When I press 1 I then get this menu: 1 - Ports 1A-3H 2 - Ports 4A-6H 3 - Ports 7A-9H is this where I'm supposed to be?

When I got to menu 4 I get two choices: 1. configure ports 2. display port capacity information which am I supposed to choose? Thank you.

Are you trying to forward to an external number? If so, you need to have CFXA (call forward external allowed) in the CLS on your phone. You also need to see how many digits the actual call forward key has. Print the phone (if you need to know how to do that post back) and check the number...

Leave it to me to have a scenario that, in 25 years, has never been seen before. I'm going to change the voicemail ports in my PBX back to ICDD, except I can't even do that yet because changing them causes the ACD ports in the Octel to log out and I don't know how to log them back in and my...

Yes, it is, but I've since found out that's not the fix. And it didn't make any sense to me either that my turning on incoming CDR and allowing interal CDR on the voicemail ports would've caused this, but shortly after I made these two changes they reported to me they were now seeing the extra...

The employees in my firm(which is 3000 miles away so I can't look for myself) are now seeing the last four digits of their own office's #, followed by the incoming caller's phone number. Before I set incoming CDR to yes in the route they weren't seeing this. I never thought turning on incoming...

Well, I found DAPA (display access prefix allowed) but I never touched DAPA/DAPD so I'll have to look around a bit. and, yes, it does seem to be an internal display issue. They either see the ACOD (I assume they see that when the caller is blocking their own caller ID) or they see the last...

my CDR vendor just sent this to me: Call Info Display __________________ Display Access Prefix Disallowed It is probably set to Allowed. However, I don't know where I go to implement this change. Can you point me in the right direction? Thank you and have a great weekend, everyone!

I swear I did not. On the route I set INC from NO to YES and I allowed ICDA on my voicemail ports. I've since set INC back to NO but the last four digits of my firm's number are still showing in front of the caller's phone number. I have all the luck, don't I?

I know. I didn't think that the ports being set to IDCA vs. ICDD was a factor, but they're still seeing the extra lead digits even though I turned off Incoming CDR on the actual route. Do you have any suggestions? Thank you.

hello, everyone. I had an unsolvable problem I posted a few weeks ago which, thanks to the magic of CDR, I seem to have solved. But now I have a new problem...I turned on incoming CDR on my T1 and I also programmed internal CDR (ICDA) on the voicemail ACD agents for the purpose of trying to...

That must be what they have because I didn't see anything. On a related note, I need to change something on each of the ACD agents in my PBX and I learned the hard way that when I do that it logs off the agent ports on the Octel. My vendor logged them in for me last time I did this but now I...

I have an Octel 250 with 8 ACD agents. I have pulled up all the agents in my PBX but I want to look at the agents in the Octel. My CDR records keep showing one of my internal extensions as dialing voicemail and I'm thinking one of the agents in the Octel is incorrectly programmed as this...