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Hey fellow Norstar Buddies. For those of you who sell Norstars to new customers, are you beginning to loose sales to Voice Over IP capable systems? I love the Norstar, but honestly I have noticed just a huge serge in consumer interest in voice over ip. Is the MICS on its way out? I just...

Hello Friends...here's my question. I own a small interconnect business in dallas area selling Norstar telephone systems. We want to learn how to install and support Avaya IP Office, as we currently only offer TDM products. Our techs are very voice-centric in background, and I wonder if anyone...

Hi guys, Here's an update on this problem from ITAS: they told me to replace the off core T1 card and the patch cable which I did like a diligent boy scout...The problem with the ring back is still there though. The system has not reset yet, thank God. I am flooded with event code 995, like...

Jerry, Thanks for further clarification. Please offer your comments on the following two situations, related to Branch's post. (1) I have had sitauations where I failed to assign a target line to a set of rec. digits that resulted in a busy signal when you call the DID. Programming a target...

What kind of voicemail do you have?

Branch, Assigning a Target Line to a set of received digits is what is required before the Norstar can even send a wink to the carrier to send the call through. Its strange that you reported that on those uper channels you got a small burst ring followed by a newtork error message. I would...

Here's what I have done: Set up one of the phones exactly the way the customer wants with exactly what he wants ringining on that phone- Then set up the other phone with an "Answer DN" of the phone you have programmed the way the customer wants. Now- make sure you DON'T HAVE a...

These are E&M Trunks, all of them do have DID (Rec. Digits) coming accross them.

There is a setting in the Norstar corresponding to "Distance from the CO" This setting was intended to be used to adjust DB on a Norstar which is a long distance from a CO, such as a rural location. I have found partial success using this- but let me emphasize partial success. Line...

(1) Check your lines in your CICS/MICS programming and make sure they are set to be supervised- if you had a power outage and that changed the line programming to unsupervised that can/ will mess up outbound message notification. (2) Delete and Rebuild the Box: I know its a pain but voicemail...

I have a Norstar MICS 6.0 with Cinphony 1 ACD and three T1's- one of which is an off core T1. The site takes heavy traffic all day long. On my off core T1, I am seeing "Ring Back" where a call evidently rings back after the remote end has disconnected. I checked with telco, and they...

Don, I have encountered this exact problem. The truth is the provider is required to play the ringing to the calling party, but only after the provider gets a signal from your Norstar to do so. This is not a hardware problem on your side. It is a problem with the PCMICA card, the software...