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Can I jump in on this - is there a specific path to go from CM2 to CM5 - do you have to go to 3 or 4 first ? I'm doing one which is an S8300B on CM2.2 going to CM5.x, this will then be the main system with an S8300/G450 running as an LSP off it - will this work okay? Can someone answer these 2...

Telnet to the server using a command prompt then select w2ktt at the emulation - works a treat! If not I tend to use Avaya Terminal Emulator - I prefer it to Procomm and it works better on CMS's - I think it's on Avaya's website somewhere Good luck

Thanks for the info When you install the service pack you have the option to turn it on or off - this customer (for some reason!) doesn't want one, but I can't figure out how to take it off? Thanks

Has anyone done this? - I remember adding a password to sa (SQL connection) but never removed one so it's just sa Thanks in advance

Good idea, thanks for that - NICE said it can't be done !

As title says - we have about 300 of them and it will take hours to delete them all !!! Anyone know a way to do this quicker? Thanks

Sorted now - nice-admin !!!

I'm currently in the process of upgrading the HDD's in a trunk side logger to give more storage space. It's an upgrade kit from NICE and I've changed the 2 disks but get stuck at the Windows Login screen I've tried all the usual nice passwords, but still no luck Anyone any ideas please ...

Sorry - another one sorted - just ammended the query to show completed calls, not segments - all okay!

I'm just installing a new CLS + logger for a trunk side total recording solution. Is there any way to do a query for an extension? The query works for agents, but not extensions as these don't log on? Thanks.

Doh ! - Sorted, just logged the agents off then back on !

Hi, Hopefully someone can help while I wait for Nice to get back to me ! I don't seem to be seeing the agents in monitor? Also when doing a query on agents they are all 0 ? So it looks like maybe a CTI issue - all the extensions + hunt groups are in the nicecti group on the t server It's...

No error messages and did try the services port. It's all sorted now though - got Avaya to look into it, was some linux file which needed editing???

Hi, I'm on an install on a new S8500 CM3 and the Web Browser has just stopped working? Everything else is okay but I can't use the web browser?? Anyone any ideas? Thanks, Fingerman

It's okay sorted, just selected a group of agents at a time

Is there a way to show all calls which need to be evaluated? I only seem to be seeing 500 (partial results) I'm using Evaluator 8.9 Thanks for any help.

Hi, I recently installed a CMS V12 with 1 acd on it and everything worked fine. I just checked the time on the CMS and it is 1 hour infront of the S8700? I've checked the timezone and this is set to WET and checked the /cms/env/clock/clock_diff and set this to Zero. Any CMS guru's out there...

Anyone know how to program one of these up? i.e.what is the station type - I can't seem to find it anywhere in the Avaya docs. Thanks.

They can be a bit funny to get working sometimes. Can you ping the val? - just thinking if you can, make sure its the latest firmware F7.

Have you tried a status on the link and re-seating the c-lan?