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Recently installed BCM 50 for customer that has 6 POTS lines used for voice. With the system upgrade, the customer decided that they wanted caller ID, so it was ordered on all six of the lines. The lines are in two separate hunt groups of 3 lines each. Customer called indicating that the CID...

Those options come up after you have logged in. When you press F981, what populates on your diplay immediately?

When you press F981, does "Other" populate on the display? If so, press that, then enter the mailbox that you are trying to enter, followed by the password, then Enter.

I did the upgrade on Tuesday evening and it seemed to go well. I have contacted the customer three times in last two days to check on them and they are clean as a whistle so far, so it looks like the patches worked. They do have a R3.0 and they did not have any updates in the history. Thanks...

I will be back there Thursday afternoon to try to do some magic. Thanks for all the feed back. This web site has been awesome for me.

I haven't been back there, but I'm going to say that they don't have any patches installed. If that is the case, do I have to do a series of patches to get caught up, or will the latest patch cover all previous patches? Do anyone know the file names of the patches that are needed, or how I...

Customer has 5 or 6 "Answer DN's" spread out in their office to help cover the operator. Sometimes one of the covering ext's will pick up a call on that button and when they release the call, the light on the phone continues to indicate that the line is occupied. If they go into programming...

Both are excellent ideas and I should have tried 989reset, cuz that has been a beaut in the past at times, however I would not have thought to check the phone status and I just dialed in and Merlin Man is correct again.....I think. At least the mailbox was set to "Has No Phone", so I changed it...

Magix 1.5 with 4424D's and Merlin Messaging R1.19. I have one extension that refuses to lite the message waiting lamp when a vm is left for this user. I tried a different phone(which I am positive that that lamp works) and it still will not lite. I can make it lite with #53, so I know that...

Is there a way to have mailboxes be able to toggle between english/spanish? If a user has their mailbox primary greeting set in english and their alt greeting in spanish and a caller hits that mailbox, is there a code that can be pressed that will allow the caller to hear the greeting in spanish?

A year ago, I would have been stunned by the fact that there even exists a conflict, due to the simple fact that one is incoming and other is outgoing.....however....oh well. I actually waited on the target line programming, just for that reason....turns out it didn't matter. I considered a...

I am having a dialplan conflict it appears. I have incoming DID's/Ported numbers that begin with "8" and "9", so when I put in my received digits for the Target lines, I am forced to use a different number for dialing out.(ie: anything other than 8 or 9). Is there a way around this?...or do...

Thomen, I can't tell you how much I appreciate your detailed post. Thanks a million!!

I have to install a BCM 400 soon with future considerations of VoIP trunking to a BCM 50 at a secondary site. The only need for VoIP is transferring, 4-digit dialing, etc. No centralized VM. The BCM 50 site has been up and running and has existing extensions in the "4000" range. Given that...

Thanks for all of the input. After spending half of my life on the phone with Nortel, I was able to find a contact that actually knew what files I was referring to and they got me to the correct spot. Thank you to all.

Dudes, As much as I appreciate your input, I'm still not having luck. Is there a certain file name that I am searching for? When I go to the website to find the correct patch, nothing seems too intuitive to me by looking at the file names. When I click on the "Read Me" file, 95% of the time...

I have 3 disks that were included in the bundle. BCM 4.0 GA Software for Imaging tool, disc's 1,2,and 3 OF 3 total. After I copy the files from the 3 CD's to my PC and try to do the upgrade, the files are not visible. If I do a search on my PC outside of the BCM, then I can see the files...

Received a BCM 1.0 with upgrade bundle to a 3.0. I was able to follow the instructions to complete all three steps of the upgrade, however when I try to follow doc's regarding the Image Upgrade, things fall apart for me. I tried to do it directly from the CD's that were sent to me, and then I...

I am having a an issue with a BCM 400, 4.0 software. I keep receiving a critical error in the alarm panel, the alarm ID is 247, the description is "Core Telephony - Digital Station Loop Error". The error was brought to my attention by some users indicating that their phones kept rebooting all...

Im pretty sure that it is already but I will look next time I am there.