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I have a Octel 300 with Seranade 4.1.0. My operators are complaining that they keep getting calls with the music on hold playing. I have indentified that the calls are being sent from the digital Octel ports connected to my G3r. Does anyone know what causes this and how to fix it?

koglass Can you list a print out on how to insert the ARS (9) digit in the route pattern? As of right now when dialing offnet from the CSI the calls are going to my operator but station to station calls work fine. Thanks Randy

Currently I have a G3r V11 at my corporate office with 3 Avaya analog voice mux's at my warehouse that's connected by 3 point to point T1's. I want to replace the mux's with a CSI V11 PBX that I have removed from another site. Can someone explain how I would configure both switches to allow the...

anisbet2171 You are right the TDM cable was on the wrong pin's, it was one row off to the right. Thanks so much for helping me resolve this problem. Randy

I followed the power down proceedures under FAQ and moved this switch to a new location. When I went to power up the A carrier at its new location it would not power up so I remove the power supply from the B carrier and put it in the A carrier still no power. However the original A carrier...

Yes, can you post the how to steps for me? Thanks RH

Can CentreVu Supervisor dump reports to my data network using the scripting feature? Thanks RH

Can CentreVu Supervisor R11 dump reports to my network using the script feature? If so can you explain please. Thanks RDH

My toll free numbers are routed to me via DNIS digits. I want the VDN name field to display on the agents phones not the caller ani. How can I do this? Thanks Randy

CALL VECTOR Number: 492 Name: Corp1 Multimedia: n Attendant Vectoring? n Meet-Me Conf: y Lock:n Basic: y EAS: Y G3V4 Enhanced: y ANI/II-Digits: y ASAI Routing: n Prompting: y LAI: N G3V4 Adv Route: y CINFO: Y BSR: Y Holidays: y 01 goto step 2 if unconditionally 02 goto step 6...

This how I have them setup. VECTOR DIRECTORY NUMBER Extension: 8311 Name: Corp 1 Vector Number: 492 Meet-Me Conferencing? y COR: 1 TN: 1 MEE-ME CONFERENCE...

Meet-Me-VDN will not release when the conference call has ended so the next call is denied, caller here's the full to capacity announcement.Why is this happing? Thanks Randy

Does anybody know were to find HOLD time in CMS. Looking for average time on hold for total calls. Thanks Randy

I've created the short cut and scheduled it to run tonight. Thanks a bunch! Randy

CaNNaBiS There is no reset Meet-Me-vdn command listed in my short cut propertie list.

Is there a way to schedule ASA to reset Meet-Me-Conf VDN'S during off hours? Thanks

Yes, I need one combined directory. can it be done?

I have G3r and a Prologic csi that I need to view both directories from either switch. They are link together via DS3 connection. Thanks