Search results for query: *

Have you tried the Feature Access Codes in CM? you can provide remote-access with barrier codes too

Tenant Partition? We had the same issue with FAC for logging out Agents in another Tenant Partition, I used Abbreviated Dial System list (with Privileged set to yes) and it solved my issue. -Mike

This is more than a simple forum session Microsoft or Linux How much has your call volume increased since install? Space- how much and is it full? it will do FIFO Do you archive calls to a NAS or SAN? Do you back up call volume? What are your rules set for? is this just ACR or full WFO? I...

SIP is a pain to setup as it is not native to CM, make sure route patterns are setup properly for your SIP station. You might want to look at your network regions, your call seems to stay in region 1. It could also be a licensing issue too, some BP's installed with 1 basic license. I would ssh...

I would start by making sure the COR that station 3052 is in can call the COR that 3000 is in. display COR x- page 4, if calling permissions is set to N... change to Y. see copy paste- display cor 1 Page 4 of 23...

It works ok, I've connected to SES 5.x with CM5.2.1- iPhone ios 8 the problem I have found is, corporate security wants all "Core" servers protected from WIFI/exposed VLAN. If your environment lets you connect without any issues, point your phone settings to the SES/SM server. -Mike

I have seen it at several locations, overall... nice product. I am recommending it at the location I am at now because of the GUI interface and the cradle to grave reporting. -it is really close to what Avaya IQ is supposed to do; even if I have never seen a live demo work right :P. -it is a...

I would look at the gateway firmware, there have been several releases that address this. if that does not work SP8 for 5.2.1 addresses this issue on gateways after a power loss.

we has some issues with this, I set the off PBX set type to these settings. It fixed my issues :) CONFIGURATION SET: 2 Configuration Set Description: Calling Number Style: pbx...

forgot to say step 20 is another skill that you want the call routed to. :D

we use a step in the vector that will look at staffed agents looks like this goto step 20 if staffed-agents in skill xxx < 1

I am having the same issue, I am on 5.2 SP3 patch 2 I am using personal operators, when customers press 0 and no answer it will come back to MM and reply with press 1 for another user or 3 for more options (no option to leave original person a message??).... 3 says goodbye and hangs up on the...

yep.... My BP told me that we needed to create a extension and point it to an application on MM, we could no longer use the ## in a system speed dial.... it works!!

http://www.starfishassociates.com/telecomDirectoryServer.php they were at the last user group, it looked decent

make sure your ip-codec is set to pass-through (on the second page) IP Codec Set Allow Direct-IP Multimedia? n Mode Redundancy FAX pass-through 0 Modem...

I’ve had the same issue, someone dialing 911 and not knowing why or how (ip phones in a foreign country). I created a restricted COR with 911 on the restricted call list.

Restrict the Trunk COR on the station COR.

With CMS and Visual Vectors

We also have a project to move from 4 digit to 5 digit. We were able to get an Avaya docuemnt that outlines the steps in order, but Avaya is not confident in MM's ability to take the changes without a complete reload. Were you able to move from 4 to 5 digits, Was Avaya required? How did...