Unable to dial listed directory number using 4 digit internally.

[karthikts]

Listed directory number (3000) points to tenant 1 with cor 1 with FRL 5 and tenant 1.

The station I am dialing from (3052) is having cor 1.

Tenant 1 has attendant 1 with cor 1.

Attendant 1 has night service enabled, which then points to hunt group 1 for night service.

Hunt group 1 has same cor 1.

list trace station 3052

LIST TRACE

time data

12:13:41 hold station 3052 cid 0x2a2b
12:13:41 hear moh port 01A07004
12:13:43 active station 3052 cid 0x2a2f
12:13:45 dial 3000
12:13:45 denial event 1732: Caller COR Restricted
12:13:45 dial 3000

Calls to other stations internally works fine (3152, 3056 etc.,)

When complete 10 digit DID for the Listed directory number is dialed, the call goes through.

When I change the station to a cor having FRL 7, the call goes through.

Could anyone please help?

 

[immike]

I would start by making sure the COR that station 3052 is in can call the COR that 3000 is in.

display COR x- page 4, if calling permissions is set to N... change to Y.

see copy paste-

display cor 1 Page 4 of 23
CLASS OF RESTRICTION

CALLING PERMISSION (Enter "y" to grant permission to call specified COR)

0? y 15? y 30? y 44? y 58? y 72? y 86? n
1? y 16? y 31? y 45? y 59? y 73? y 87? n
2? y 17? y 32? y 46? y 60? y 74? y 88? n
3? y 18? y 33? y 47? y 61? y 75? y 89? n
4? y 19? y 34? y 48? y 62? y 76? y 90? n
5? y 20? y 35? y 49? y 63? y 77? y 91? n
6? y 21? y 36? y 50? y 64? y 78? y 92? n
7? y 22? y 37? y 51? y 65? y 79? y 93? n
8? y 23? y 38? y 52? y 66? y 80? y 94? n
9? y 24? y 39? y 53? y 67? y 81? y 95? y
10? y 25? y 40? y 54? y 68? y 82? y 96? y
11? y 26? y 41? y 55? y 69? y 83? y 97? y
12? y 27? y 42? y 56? y 70? y 84? y 98? y
13? y 28? y 43? y 57? y 71? y 85? n 99? y
14? y 29? y


-Mike

 

[karthikts]

Hi Mike,

Thanks for the reply.

3000 is a listed directory number and doesn't have a filed where we can assign COR.

 

[AvayaTier3]

Hardware platform? Definity / CM software version?

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[karthikts]

Hi,

Hardware - S8500

Version: R013x.01.4.642.1

Patch: 01.4.642.1-15756

 

[immike]

Tenant Partition?

We had the same issue with FAC for logging out Agents in another Tenant Partition, I used Abbreviated Dial System list (with Privileged set to yes) and it solved my issue.

-Mike