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  1. dragand

    BCM50 and DSM16+ problem

    Problem solved! Newest version of the DSM16+ kicked in right away. It looks like the latest SW for BCM has a problem with older DSM16+ cards. Thanks everybody for replies, I really appreciate it.
  2. dragand

    BCM50 and DSM16+ problem

    Several times, did a cold reset too, nothing. As if the new version of the software is not compatible with older cards or something.
  3. dragand

    BCM50 and DSM16+ problem

    Thought about that, but I have another one for my GATM8 and I tried swapping them, only the DSM16+ is not working. One thing that I noticed, in the menu selection for telephony resources, my option is DSM16, not the DSM16+ which is the card that I have. Is there a difference between the two?
  4. dragand

    BCM50 and DSM16+ problem

    I have a new BCM50 with keycodes enabling two expansions. In expansion 1 I have a GATM8 and in expansion 2 I have a DSM16+. BCM50 is release 3.0. When I try to enable DSM16+, it just sits at enabling... and phones never lite up. GATM8 works fine. I tried swapping the ports, cables and expansion...
  5. dragand

    Basic Call Center Reporting setup

    Dear Experts, I know that this has been discussed over time, but I am not sure about the whole setup and how it works. I have a customer that has a CallPilot 150 with basic call center and reporting enabled. I have followed the previous threads instructions and setup the server PC and I think it...
  6. dragand

    call reporting and monitoring question

    What is the best way to generate reports on DID usage (individual DNs), and monitor and record sales people I know that some of this stuff is available with Call Pilot 150, just not sure what. The customer wants to be able to see how many calls individual agents have made, as well as to...
  7. dragand

    Calls not reaching the receptionist

    Bkrike, I wasn't trying to be sarcastic, I am sorry if it looks that way. Both of the replies helped me solve the problem and I appreciate it. My refference to replacing the hardware was in relation to another posting, and was supposed to be funny, I guess it made me look like I absolutely...
  8. dragand

    Calls not reaching the receptionist

    Phonesbrokehuh, thanks for your help, I totaly forgot about that (I don't work with PRI that often). After increasing the number of appearencies, everything works. Thanks again. P.S. Bkrike, thanks for the vendor on site suggestion, a friendly pointer in a right direction worked wonders this...
  9. dragand

    Calls not reaching the receptionist

    luv2ski I have 8 intercoms assigned and I only get one call, the second one goes to AA, that is the problem I am having.
  10. dragand

    Calls not reaching the receptionist

    Interesting problem! I just finished setting up the PRI on 6.2 and have a problem that only the first call rings the receptionist. My setup is same as yours, but I have 8 intercoms assigned to the extension. The second call never goes thru, it rings and gets picked by the AA after 4 rings. Do I...
  11. dragand

    Watchguard 500 and VPN

    I don't have any additional firewall at the remote site, there is only one site and I have to go thru the router on that site for NAT. I was going to get a SOHO 6tc but I don't have a BOVPN on my 500. DOes it matter? Thanks! P.S. I do have 5 client MUVPN license.
  12. dragand

    Watchguard 500 and VPN

    I have a Watchguard 500 (no BOVPN installed) with static IP at my main office. I have to connect 4 PCs in remote office that have dynamic IP DSL connection to the internet. What would be the best and the easiest way to connect these PCs to my main office? Thanks for any help!

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