I have a new BCM50 with keycodes enabling two expansions. In expansion 1 I have a GATM8 and in expansion 2 I have a DSM16+. BCM50 is release 3.0. When I try to enable DSM16+, it just sits at enabling... and phones never lite up. GATM8 works fine. I tried swapping the ports, cables and expansion bays, still the same. I got the supplier to send me a new DSM16+ that worked in his BCM50, still nothing on mine. All the DIP switches on DSM are set UP. ANy help appreciated very much! Thanks.
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BCM50 and DSM16+ problem
- Thread starter dragand
- Start date
- Thread starter
- #3
Thought about that, but I have another one for my GATM8 and I tried swapping them, only the DSM16+ is not working. One thing that I noticed, in the menu selection for telephony resources, my option is DSM16, not the DSM16+ which is the card that I have. Is there a difference between the two?
MefistoAplasta
Programmer
I thinks is the same, did you try restarting the BCM and expansion?
- Thread starter
- #5
curlycord
Programmer
Did you verify all this?
From the BCM50 Installation and
Maintenance Guide
To test the expansion unit:
Use the following test to ensure the expansion unit is operating properly:
1 Make sure that the BCM50 system has fully booted. Refer to “Viewing the BCM50 system
LEDs” on page 59 for indications that the system is fully operational.
2 Check the power and status LEDs on the MBM that is inserted in the expansion unit. Both
LEDs should be solid green. If either LED is not solid green, there is a problem with the MBM
or the expansion unit. Refer to “Viewing the BCM50 system LEDs” on page 59 for a detailed
description of the LED states.
3 If the expansion unit has an MBM that supports extensions, go to an extension that is
connected to the MBM.
4 Check for dial tone.
5 Use this extension to make a call to another extension on the system.
6 If the expansion unit has an MBM that supports lines, go to an extension that has access to one
of the lines on the MBM.
7 Select the line or line pool to which the line belongs.
8 Check for dial tone.
Chapter 18 Testing basic BCM50 functionality 161
BCM50 Installation and Maintenance Guide
9 Make a call using the line or line pool.
To troubleshoot the expansion unit:
1 Check that the correct keycode has been entered for the expansion unit.
2 Check that the expansion port is connected to the proper connector. Refer to Figure 42 on page
98 and Figure 43 on page 99 for location of the LAN ports.
3 Check the wiring to the MBM. Make sure that the cables are properly seated and are connected
to the correct ports with proper LED indications.
4 Check that the switches on the MBM are all set to on. Refer to “Verifying the media bay
module switch settings” on page 93 for more information about these switches.
If the MBM is a GASM or GATM, all the switches on the right are not set to on. Refer to
“Verifying the media bay module switch settings” on page 93 for information about setting
these switches.
To check the MBM switches, you must remove the MBM from the expansion unit. Refer to
“Replacing a media bay module” on page 179 for instructions.
5 Perform a firmware download to ensure that the correct version is loaded on the ASM/GASM
or GATM unit.
6 Use Element Manager or the Telephone Administration feature to check the programming for
the lines or extensions that are connected to the MBM.
7 Reboot the system to ensure that the BCM50 main unit is functioning correctly.
8 If the programming is incorrect, use the Backup and Restore Utility to load a recent backup of
system programming. If a recent backup is not available, correct the programming using
Element Manager or the Telephone Administration feature.
To test the MBM:
1 Check the Power and Status LEDs on the MBM. Both LEDs should be lit solid and green. If
either LED is not lit solid and green, there is a problem with the MBM. Refer to “Media bay
module LEDs (expansion units only)” on page 64 for a detailed description of the LED states.
2 Perform a call test to make sure the new MBM is operating correctly. If you replaced a station
MBM, use “To test a station MBM”. If you replaced a trunk MBM, use “To test a trunk
MBM” on page 162. If you replaced a 4x16 MBM, use “To test a station MBM” and “To test
a trunk MBM” on page 162.
=----(((((((((()----=
curlycord
From the BCM50 Installation and
Maintenance Guide
To test the expansion unit:
Use the following test to ensure the expansion unit is operating properly:
1 Make sure that the BCM50 system has fully booted. Refer to “Viewing the BCM50 system
LEDs” on page 59 for indications that the system is fully operational.
2 Check the power and status LEDs on the MBM that is inserted in the expansion unit. Both
LEDs should be solid green. If either LED is not solid green, there is a problem with the MBM
or the expansion unit. Refer to “Viewing the BCM50 system LEDs” on page 59 for a detailed
description of the LED states.
3 If the expansion unit has an MBM that supports extensions, go to an extension that is
connected to the MBM.
4 Check for dial tone.
5 Use this extension to make a call to another extension on the system.
6 If the expansion unit has an MBM that supports lines, go to an extension that has access to one
of the lines on the MBM.
7 Select the line or line pool to which the line belongs.
8 Check for dial tone.
Chapter 18 Testing basic BCM50 functionality 161
BCM50 Installation and Maintenance Guide
9 Make a call using the line or line pool.
To troubleshoot the expansion unit:
1 Check that the correct keycode has been entered for the expansion unit.
2 Check that the expansion port is connected to the proper connector. Refer to Figure 42 on page
98 and Figure 43 on page 99 for location of the LAN ports.
3 Check the wiring to the MBM. Make sure that the cables are properly seated and are connected
to the correct ports with proper LED indications.
4 Check that the switches on the MBM are all set to on. Refer to “Verifying the media bay
module switch settings” on page 93 for more information about these switches.
If the MBM is a GASM or GATM, all the switches on the right are not set to on. Refer to
“Verifying the media bay module switch settings” on page 93 for information about setting
these switches.
To check the MBM switches, you must remove the MBM from the expansion unit. Refer to
“Replacing a media bay module” on page 179 for instructions.
5 Perform a firmware download to ensure that the correct version is loaded on the ASM/GASM
or GATM unit.
6 Use Element Manager or the Telephone Administration feature to check the programming for
the lines or extensions that are connected to the MBM.
7 Reboot the system to ensure that the BCM50 main unit is functioning correctly.
8 If the programming is incorrect, use the Backup and Restore Utility to load a recent backup of
system programming. If a recent backup is not available, correct the programming using
Element Manager or the Telephone Administration feature.
To test the MBM:
1 Check the Power and Status LEDs on the MBM. Both LEDs should be lit solid and green. If
either LED is not lit solid and green, there is a problem with the MBM. Refer to “Media bay
module LEDs (expansion units only)” on page 64 for a detailed description of the LED states.
2 Perform a call test to make sure the new MBM is operating correctly. If you replaced a station
MBM, use “To test a station MBM”. If you replaced a trunk MBM, use “To test a trunk
MBM” on page 162. If you replaced a 4x16 MBM, use “To test a station MBM” and “To test
a trunk MBM” on page 162.
=----(((((((((()----=
curlycord
I have had this problem before and worked with Nortel and what they had me do was boot up the main cabinet only. After 60 seconds boot up the expansions. Somehow they started working after I did that.
What doesn't kill you only makes you stronger.
If it's true that our species is alone in the universe, then I'd have to say that the universe aimed rather low and settled for very little.---George Carlin
What doesn't kill you only makes you stronger.
If it's true that our species is alone in the universe, then I'd have to say that the universe aimed rather low and settled for very little.---George Carlin
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