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We did have this about a year ago, and it was only reported by one user. When we started looking deeper, we found that the publisher and subscriber databases were out of sync for some reason. I can't explain to you why only one user was experiencing the issue (out of 2,500 total phones), but...

We have had some executive phones with the following setup for a few years, and now are starting to see problems. Any suggestions or experience with this issue? Our executives have 7962G phones. The phones are powered via PoE from a 3560 switch. Each phone has a 7915 expansion module...

We are in the process of determining what metrics may be the most valuable to present to our CIO to represent the overall availability and performance of our networks and applications. We currently report on uptime for our data network. I know I'd like to include uptime and MOS scores for our...

Is anyone running VoIP phones with good quality for remote workers without using a VPN or IPSec tunnel to do it?

We just moved from 6.1(3) to 7.1 and it does include some nice features including visual voicemail and the ability to configure local route groups. To me, it was worth the change. The only hiccup we had was the licensing, which we did not get in place in advance.

Do you have enough flash for two images? On some of our switches the IOS is too large to load it to flash. We have to wipe the existing IOS off, and load the new IOS.

I occasionally will ask someone on the team to talk briefly about a project they are working on, what is going well, and what is not going well. Often other teammates are more willing to participate if they feel like they are helping a peer than if they feel they are speaking to a group. Not...

Then I would suggest what trvlr1 indicated: Turn on the DCH messaging during a low call volume time and that will allow you to show the Cisco folks that you are seeing the calls get rejected by Call Manager (or will help you identify where in the Nortel switch you are having problems). In LD...

Sorry, allenmac, didn't refresh before I posted. I agree with your post.

We had similar problems and moved to Secure CRT instead of ProComm.

Looks to me like you have a match on the TGAR and TARG settings between the route and the tie line, which would deny the call. It's been a while since I worked on this system, so maybe I'm crazy. What do you think?

Feeling kind of ridiculous. We found the issue and it was related to a calling search space that did not have all of the correct partitions listed. Thanks anyway!

My experience mimics yours. If you have SmartNet you should be able to download the appropriate IOS at no additional cost.

We are running Unity Connection 7.0 and recently upgraded from UCM 6.1 to UCM 7.1. After the upgrade, the message waiting indicator light is not functioning on any of the phones, but they all worked prior to the upgrade. Any ideas on what settings I should be checking? Some of our phones...

Is anyone running NICE 8.8 with Nortel Contact Center 6.0? We are running Succession 3.0 on the PBX, NICE 8.8, and just upgraded from Symposium to Contact Center 6.0. The logger seems to be working, but calls aren't being recorded. Any ideas? The expert usually in charge of this is on PTO...

You might want to check with your service provider. Most of the carriers I know have a "hosted" platform that is becoming increasingly popular. It might be worth a look.

In our old Nortel phone system, we had a feature called incoming digit conversion. If I had a PRI that was bringing in 4 digits, I was able to convert those digits to another extension for routing purposes. The system did this by creating a table converting extension x to extension y, and then...

Thanks, John. This helped me track it quickly and the configuration was really simple. You continue to be my hero!

What kind of system do you have?

Thank you very much. We'll give it a try!