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I have this release (Software Load: R012x.02.0.111.4) on an older S8300 PBX. Anyone know if I can use One-X communicator with this or the last IP Softphone version, version 6 was it? Any advice appreciated.

I have the CentreVu Supervisor application and I can access it as an admin. However I am having trouble adding a new supervisor login with access to call center teams to run reports and such. Do you know how to accomplish that?

I'm not real familiar with CMS having only worked with it in the mid 90's. I am trying to provide access to one of our Call center supervisors to be able to run reports and monitor her agents. For some reason I am having a very tough time accomplishing this. Any assistance would be appreciated...

It's been a while since I've had to manage an Audix system. In the main menu we get 3 prompts 1) Record Message 2) Get messages 3) Administer personal greeting. Pressing 5 gets you the personal options menu even though the option is not given. How can I make those prompts come up in the main menu?

There is no off-pbx station mapping command. The station is built as an xmobile station. Someone mentioned that they used to be able to dial out through the pbx by inputting a code and then dialing. But not sure what that would be.

I have a remote user who uses an XMOBILE station (EC500) to receive calls at home. She is wanting to make calls outbound from her remote location using our PBX. She doesn't have a softphone installed. Is there any way that she can access our system remotely and make outgoing calls on our lines...

YES!!!! That should work. I will test that as soon as I can. Ahhhhhh the simplicity of it!

Not in there :( display feature-access-codes Page 5 of 7 FEATURE ACCESS CODE (FAC) Automatic Call Distribution Features After Call Work Access Code: 410...

Ugh, I don't have that field under call center features. Call center release is 8.1 and system is V11. I don't even see this as a feature on the money page (disp sys cust). Guess I'm out of luck. Thanks for chiming in!

So I tried to remove an agent login-id for an employee that is no longer here but the system would not allow it. The agent was still logged in and in aux mode. Easy to solve, we went to the phone and logged the agent id out and then removed it. My question is, is there a way for an...

I do have listed-directory numbers and it has a Night Destination on top of the form but no numbers filled in. How do LDN's work? I'll google it but any tips would be welcome. This sounds like exactly what we need. So when the night service button is pushed we can forward to a VDN / vector that...

I checked those before, no night service on the three trunks listed. No tenant partitioning and the command doesn't work. Where else, you think? The mystery deepens.....

The night service goes to a voicemail box as I have called it after hours. But I am not sure where the night service is located or how to view / change it. Do you know by chance? Attendant is below. I don't see a night service destination on any of the pages. display attendant 5...

Not staffed. They are looking for to cover out to another part of the organization that doesn't involve another attendant console.

So we have our main number that points to our two attendant phones. Basically our main number is a VDN hat goes to a vector that points to '0'. And '0' in the dialplan points at attendant. Every now and then the attendant steps away or has to be away from her desk for some reason or another...

Ok. Got it. Thank you! There are only 2 valid attendants out of the 6. What happens when the night-serv feature is hit? Does it go to night service for all the trunks listed on the attendant console? How do I know where this night service points to? Also what happens when all attendants are...

Okay, so I'm not a whiz at handling attendants as I haven't dealt with them in at least a decade. So in the system I am working in now, the dialplan says 0 goes to attd. In the system I have 6 attendants. How do I know which attendant this points to? And does it always point to just one? Thanks...

Bummer, those commands didn't work for me. At the moment I have to do a list agent or list agent staffed / unstaffed to get a list. Then I sort by skill. But there has to be an easier way.

Thanks Kyle. That answered my question. How can you tell what agents are part of the hunt group? When they are in the hunt all you need to do is go to memebers to see who is part of the group. How can you tell when it's skills based routing?

So what are the pros of having agent login ID's vs just primary / single extension for an ACD hunt or skill group? What are the cons of just having a primary extension for it?