Logoff ACD Agents

[slengua]

So I tried to remove an agent login-id for an employee that is no longer here but the system would not allow it. The agent was still logged in and in aux mode. Easy to solve, we went to the phone and logged the agent id out and then removed it.

My question is, is there a way for an administrator to do that without having to walk to the phone and log the agent out? It's been a long time since I have had to administer agent id's so please pardon my ignorance.

Thanks.

 

[Stinney]

Feature Access Code - Remote Logout of Agent Access Code (pg 5 in CM 5.2.1)

- Stinney
"Scire ubi aliquid invenire possis, ea demum maxima pars eruditionis est"

"To know where to find anything is, after all, the greatest part of education"

 

[slengua]

Ugh, I don't have that field under call center features. Call center release is 8.1 and system is V11. I don't even see this as a feature on the money page (disp sys cust). Guess I'm out of luck.

Thanks for chiming in!

 

[Stinney]

Don't know if your relase has it, but to make sure you looked under: disp feature?

- Stinney
"Scire ubi aliquid invenire possis, ea demum maxima pars eruditionis est"

"To know where to find anything is, after all, the greatest part of education"

 

[slengua]

Not in there

display feature-access-codes Page 5 of 7
FEATURE ACCESS CODE (FAC)

Automatic Call Distribution Features

After Call Work Access Code: 410
Assist Access Code: 411
Auto-In Access Code: 412
Aux Work Access Code: 413
Login Access Code: 414
Logout Access Code: 415
Manual-in Access Code: 416
Service Observing Listen Only Access Code: 417
Service Observing Listen/Talk Access Code: 418
Add Agent Skill Access Code:
Remove Agent Skill Access Code:


Call Vectoring/Prompting Features
Converse Data Return Code:

 

[Tolson]

busy out the phone set, that will force the logoff of the agent, then delete the agent and re-enable the phone set.

 

[slengua]

YES!!!! That should work. I will test that as soon as I can. Ahhhhhh the simplicity of it!

 

[montyzummer]

you could also list trace station\x x= buttons on set..... the digit 7 represents button one, 8 button two and so on,

APSS (SME)
ACSS (SME)
ACIS (UC)