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We have a bunch of users who are based at location where there are no phones. So far they've been using EC500 extension on the PBX, which using Off PBX Station Mapping will simultaneously call all their cellphones. Works great up until we have to add a 5th person to the setup. Am I missing...

Here's the scenario : VDN A has Return Destination - 1111 VDN B has Return Destination - 2222 Call queues to skill via VDN 'A' answered by Agent A Agent A has to transfer call internally to VDN 'B' When Agent B completes the call and hangs up, call will route to Return Destination 1111...

Can anyone suggest an option to list all Agents assigned based upon tenant. The usual 'list agent' command doesn't display the TN, just the COR.

We have the 'Notify Me' option setup in our AAM email system and it works fine apart from when a caller decides to hold on after they've left a message and mark it as Sensitivity 'Private'. Does anyone know if there a setting in AAM that prevents these recordings from being emailed? I see in...

Vector Query : If we collect 8 digits after an announcement and the caller mistakenly enters 9 digits, then the last digit is 'stored' so when we prompt the caller to try again and enter digits the PBX is using this stored digit as the first number in the new collection of eight (and of course...

Do I need to do something strange to be able to access the Reports tab on Agent Administration in CMS Supervisor? User has full admin access but can't seem to click on the Reports tab I wondered if there was nothing in there but when hitting Help with the Agent Admin window open there is an...

Thanks for that, so looks like we've been misinformed. We need project 'A' to be able to dial in and update their own announcements, but don't want them to be able to update project 'B' announcements in error and vice versa (We're looking at up to 20 difference types of business that would all...

CM 6.3 Need to be able to setup remote access so that we can record announcements but don't want to open up access to all Announcements via this route (to prevent users fat fingering and entering the wrong announcement to update). Been advised that using a dedicated COR should do it. So if I...

Thanks for that - I'm guessing it must be something in the AAH Mailbox setup. I'll have play.

After what seems like an eternity of using Audix, we've now got a PBX with AAM messaging. However if I try the usual 'messaging skill xxx for extension xxxx' command, I find that the call is routed to the "Welcome" menu on AAM rather than dropped into the extensions own mailbox for a caller to...

Just to let you know I have got this working : 1. Setup an exported station 2. Give the exported station a dedicated coverage path 3. In the coverage path setup remote coverage points 4. Configure the remote coverage points to be the mobile numbers for the third party. 5. Add these mobile...

Thanks again everyone, The cellphones are nothing to do with this PBX so EC500 doesn't come into it. They belong to a third party vendor that we are routing off to in the event that we aren't around to answer the call, the vendor has advised that their technicians won't have voicemail set so...

Thanks for this, possibly my terminology is confusing, the call doesn't drop as such, more that it drops out of the Vector. It does connect to Cell A, but if they don't answer it doesn't move on to Cell B and a trace shows that the call has left the Vector so not sure how it would get it back...

We have a customer asking us to essentially offer them an external hunt group at certain times of the day. eg. Anyone that calls in will be sent to cellphone A, however if cellphone A doesn't answer (and doesn't have a Voicemail option setup), then they'd like the PBX to try cellphone B. I...

Are there any known bugs with Avaya CMS thresholds? Seem to have a problem on a few CMS servers (different releases, some 16.2, some 17). When setting a threshold for Time in ACW workmode for High Caution, the report is not reflecting this setting when the threshold is reached. Do you need to...

That's the one....600 being traced. Thanks

Getting a strange error on a CMS 16.3 server. Users trying to add a new Agent to the Agent Trace report are getting an error which reads Ma0?muY?nu, however if you try to add the Agent again you're advised that the Maximum number of Agents traced has been reached. If I do disable the trace on...

Thanks Kyle555, I agree, it's something an ACD simply shouldn't be able to do. I was sceptical until I played the calls back from the call recording system, and sure enough we have a regular ACD call coming through to two agents at the same time !! Can't say it's happening to one particular...

Over the last 5 days we've developed an issue which appears to be localised to one Trunk Group. At certain points in the day, we're getting 2 agents presented with the same ACD call, they can both pick the call up and can hear/speak as normal, only difference is there's now 3 people on the...

I get a print out of all users which reads for example : testid PS 03/18/13 0 60 sample PS 09/17/12 0 60 This gives me : User ID PS=Password (sometimes shows as NP, which I understand to mean the password was the deleted) Date - which I base my rule...