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Hi, I searched the field for a similiar solution, regardless of what type of phone is used. I did not find anything but those packages from the BigOnes ... like "Witness" ... would be glad to hear other opinions. cheers is

Hi, I use the 'integrated' ASA, but in terminal emulation mode ... not in GEDI. In my opinion its quite handy 'cause you do not have to deal with terminal emulation problems regarding the function keys. hope this covers your Q?!

Hi, I would like to set Skill-Level in relative to the current level. With CMS-Supervisor I can give absolute values per skill, but I can't say 'raise level of skill' or 'raise level by one for skill X if level < 4 for logins (1000->2000)'. As I learned this would be possible by using 'cms...

Hi, the PG will only monitor the stations/vdn a.s.o which are configured in ICM-PG-Explorer, but, if the ICM (or at least the attached PG(s)) is not under your control I do not know a way to block certain data.

2. Is there any front-end tool provided with ECH to query & view the reports? No. 3. Any idea about the cost of the package? i'm not going to tell my sources ;)) maybe ~$7k

>... so this information is likely to be incomplete. Yes. push via uucp or ftp as binary every 15min or at a buffersize of 20MB.... whatever comes first. >It's up to the user to look for new data on the >destination system, come up with a parser for the binary >data file and import it to a...

...sounds pretty well. I use 4x Rel.8 with ICM 4.5. with Pre- and Postrouting, completely duplexed setup (acd/pgs/lgr/rtr) Without any probs so far... Do anybody perform a backup of the HDS data? I wonder if someone found a solution for backing this system up without interrupting the dada-feed...

Hi :) just wondering if anybody here uses the Aspect ACD in combination with Cisco ICM. I would like to share some impressions.