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I have a question regarding call forwarding. When a user leaves our company we would like the call to be forwarded to someone covering the calls. We would like the call to go to the covering extension then the covering extension voicemail. We have been able to forward calls to a new extension...

TykeUK... I have 5 Toll-Free numbers with 15 extensions for this project. This is just one of the five Toll-free numbers. Thanks for your help.

Thank you TykeUK... that is exactly why I collect 4 digits. The problem seems to be with the coverage. If I tell the vector not to cover then I get the VDN name but I do not get the coverage path of the users extension. If I tell the vector to cover then I get the coverage path of the users...

We had the same problem years back. We solved it by updating all of the Microsoft Windows 2000 and Office 2000 updates. pctech4u

I have a issue with what appears on the users display. I have a VDN that goes to a Vector that routes to a users phone. If a customer calls into the tollfree number and the vector routes the call to a sales person with coverage set to Y (see line 6,7,8,and 9 of the vector)the VDN name does not...

Thanks 98Converter.... Change UDP worked great.

We have 2 locations. They are linked via IP. Our dial plan from the first location can dial 21xx and 26xx extensions but not 22xx extensions. Here is the dial plan 0 1 attd 1 3 fac 1 4 ext 2 4 ext 3 4 ext...

Thank you marcell55. That worked great.

I logged in as root, ran cmsadm and received the following menu. I do not get "Feature Authorizations". r3ehica# cmsadm Avaya(TM) Call Management System Administration Menu Select a command from the list below. 1) acd_create Define a new ACD 2) acd_remove Remove all administration...

Where can I find the limit or licensing of CMS CentreVu Supervisor? or is there a limit? Version 11

Thanks for your help FoneFun... I will let you how it turns out.

We have a G3siV11 switch and want to add a Brooktrout Analog Card TR1034 +P4-4L to it for faxing. I am new to connecting a Brooktrout fax card to the Definity switch. Can I use analog lines from a TN793 board? I have read from Brooktrouts site that the Analog lines need to be loop-start and have...

Is there a way to report the phone number with the area code that went to a particular skill? The only place I have ever seen the area code and number is within a trace report. We have divided our call center into West and East skills. We want to check to see if the calls are hitting the correct...

Thank you marcell55. That corrected the problem.

I have set up two additional music sources on my switch through the analog ports. I assigned extensions and make calls to them from a vector. The problem that I am running into is the first call into the queue gets the on hold music. The second call that comes in gets dead silence. If I run...

The announcement also ask for a four digit extension. On the second announcement I can set it to 1. Thank you.

Version 11. When a call comes into our call center there is a delay of 10secs after making a selection and going to the next vector. Reading through the forums I found a thread mentioning that there is a Prompting time-out which I changed. The delay is now 5 secs. My question is when a selection...

We recently updated our CMS from version 6 to version 11. We have a webpage where we write all of our HTML reports to. Since we upgraded I have not been able to schedule the the "Save as HTML" reports. Has anyone seen a problem with ver 11 and scheduling HTML reports? When I go to...