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  1. kuntal

    Tracing dropped calls in call centre

    use CDR disconnect info instead of FRL field to find if it switch or farther end disconnect
  2. kuntal

    Meet-Me Conference Vector

    there is a bug in multivantage load 1.2 where u dont get the meet me conf. option. there is a work aroud for that as u mentioned. If u have S8700 patch is 0005. If u have G3r or G3si i am not sure about the patch no. but u can contact your avaya representative to load a right patch.
  3. kuntal

    CMS - Agent Trace problems

    i have encountered this at some of my customer place. It is a problem with ur CMS database. u need to run a bcheck on ur database after going into informix directory it will fix the problem.
  4. kuntal

    Agent Trace showing AVAIL-OTHER-ACD

    Hi, We have a customer with CMS R3V9 and R10 switch. Their CMS is missing few calls. When we put a Agent Trace we found out some of the call comes with AVAIL-HOLD-ACD instead of Normal AVAIL-RING-ACD. These calls are not reported as ACD Calls here. In ECHI database server this calls are with...

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