Hi,
Our company has a Definity G3-R, and we're running CenterVu Supervisor (v6.0).
Recently, we've encountered a problem with activating the agent trace function.
When I try to change the state of an agent trace (either turning it on or off), the system responds with "failed".
Looking through the error log, I noticed the following entry:
"Unable to execute agent activity recorder. Agent trace data is not being recorded. Call Services"
Has anyone encountered this problem before? Other than calling Avaya, are there any other solutions? I've tried shutting down and restarting CMS (which is listed as a possible fix in the documentation), but that didn't work.
Any suggestions would be appreciated.
Thanks,
Sam
Our company has a Definity G3-R, and we're running CenterVu Supervisor (v6.0).
Recently, we've encountered a problem with activating the agent trace function.
When I try to change the state of an agent trace (either turning it on or off), the system responds with "failed".
Looking through the error log, I noticed the following entry:
"Unable to execute agent activity recorder. Agent trace data is not being recorded. Call Services"
Has anyone encountered this problem before? Other than calling Avaya, are there any other solutions? I've tried shutting down and restarting CMS (which is listed as a possible fix in the documentation), but that didn't work.
Any suggestions would be appreciated.
Thanks,
Sam