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If you set the station type as virtual then it won't use a station RTU... Chris

Hi, I used the info in teh FAQ section to write to a SQL DB... it would be a good starting point. http://www.tek-tips.com/faqs.cfm?fid=4327

Hi... Hoping someone can point me in the right direction because i'm unsure... I have a client who is asking that we have the facility to transfer a call to an external number without putting the caller on hold. I've had a hunt on the net and through the manuals and either can't find it or...

indeed they are... need to be more cunning than a fox who's just been appointed Professor of Cunning at Oxford University to catch them out...

hmmm that could be an idea... will discuss with the ops guys... the only problem i can see is if they disconnect the headset using the quick disconnect, this would effectively mute them and would still keep them on the call

good isn't it... sneaky buggers that they are :)

the problem is... we have agents that are using conference to transfer calls instead of transfer. they put themselves on mute and it saves them taking another call (they mute themselves so the caller and the off site third party they transfer to don't realise they are on the call). Making...

Hi guys... I'm looking to diable the agents ability to use conferencing on a 4622 station. I've had a look and i can't find anything, does anyone have any ideas? Cheers, Chris

thanks for the answer djr111... another question tho... if it has been put into single user mode how do i get it back out of that if i can't get connected using the serial connection? Thanks again, Chris

Hi, I'm not a unix person so bear with me pls; i'm starting to pull my hair out so i thought i would ask before baldness set in... i have an Avaya IR V1.2 and i've got the patches to update. The system runs on a Sun Fire 280R. When i ran the update from the unix prompt it advised that it had...

Hi, i'm starting to pull my hair out so i thought i would ask before baldness set in... i have an IR V1.2 and i've got the patches to update. The system runs on a Sun Fire 280R. When i ran the update from the unix promt it advised that it had to go into single user mode, i said yes, it...

thanks for your help guys :-) Chris

it's sitting in the box and i'm going to install...

I'm new to the wonderful world of meridian and have recently aquired an option 11c BUT i'm not exactly sure how to go about getting it up and running. I've got experience with Avaya ACD/PBX systems but it kansas anymore :-) Any help or pointers would be greatly appreciated. Chris

For a quick check if you look at the LED panel on the front of the MAP-D card it should say ASAI-X, where x is the number of links you have active. If there are no active links it will say ASAI-0. There should also be a heartbeat in the left of the screen Your best to check the posrt status...

I've had to make these changes recently. If you mail me on chris@richardson.gioserve.com I’ll mail you the instructions I’ve typed up. The instructions make the assumption that you have made a full sysadm backup of CMS and that your CMS uses IP to connect to the switch. Ta

Thanks for the help, but i have an addon to my question. If i change the CLAN Address will this not impact on the data link to the CMS server? If so what would i need to change on that? I know i can change the/etc/hosts file to get the switch name to match the new switch/CLAN ip address, is...

Hi, I have a G3r V9.5 with a CLAN card. I need to change the IP address of the card but I'm unsure of which options to change. On first viewing it would seem that all I need to do is change node-name ip and then change the switch ip address and the gateway ip address. Is this correct or are...