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Thank you both for your remarks. All of this makes sense but there is still a problem. Perhaps there is no magic button to press to fix this. It looks like corruption to me but I am definitely not an expert in this arena. I'm going to call for support and hope that they can help. Regards, BH

The call center is small enough for me to see all of the operators. The wallboard shows a call in the queue as soon as it comes in. If you watch it for 2 minutes, it will say that it was in the queue for 4 minutes. The reports show that a call that was answered immediately was in the queue for 2...

I have a problem with the time being doubled for calls waiting in the queue. One second is being reported as 2 seconds, 4 seconds as 8 seconds . . . I had this problem a few years ago but do now remember where to go to fix it. Can anyone help with this? Why would the real time display show...

I am having the same problem. The one thing that I have noticed is that the people who are having the problem have account names that are similar i.e. Robert Jones and Roberta Watson, Christina Porter and Christina James. So far, we have not been able to resolve it.

I had this same problem at one location in another state. I gave the users at that location an LMHOST file containing the exchange server's IP address and name. That corrected the problem. Hope this helps.

Try this: Go to the "Connections" object for your site. Open "Internet Mail Service" then, click on the "General" tab and modify the message size limit. Take care not to make it too large as it can "choak" your message delivery queue. Wishing you the best!

The most recent occurence of this problem started with the user saying that his screen would freeze whenever he went into Outlook 98. He started going into OWA and used that instead. It could be that he had both OWA and OL98 opened at the same time.

We have one Exchange server that has a re-occuring and mysterious problem. Over a period of one year and, on three separate occasions, people have lost their inbox messages. I wouldn't believe it, but I witnessed it once. The person exited Outlook, then went back in. When she went back into...

I had this same problem today with Arcserve 2000 trying to back up Exchange 5.5 bricks level. I did have to separte the jobs. Then it was incomplete. Most mailboxes were not backed up except for calendars. I keep getting "E8602" Failed to read from database. I can't seem to find out...