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Due to weather related issues , one of my sites enjoyed an extended power outage last Friday . The outage took down the PBX , Call Pilot and Symposium . Since power has been restored , there has been an issue with the AML TSP link , it seems to be bouncing , up for a while , down for a bit ...

We have an Option 81c and had been planning on replacing with Cisco Call Manager as CUCM is now our corporate standard . We recently learned that Corporate is selling our division . We have three remote DC facilities that were already on CUCM , only about 100 phones in total . The division HQ...

BIV343 , thanks for the quick reply . You are probably correct about the VPN client . The VPN is also blocking ADD / multicast functionality . I'll contact my VPN gurus and see if they can fix . Thanks again !

Presently running the 2050 Softphone 4.04.0169 . We have been using these for years and recently noticed a problem calling between the softphones . Due to the virus , all agents are working from home , using VPN . When agent A calls Agent B , neither agent can hear the other . If an...

We recently replaced an Option 81C with Cisco CM , analog devices are connected to VG-310 units . One user is reporting that when calling into a bridge / conference call , the far end is hearing multiple/repeat DTMF tones . User has a Polycom analog phone . So far , we haven't been able to...

After further investigation, it looks like I have a couple of drives that are failing . Hopefully all will be well once the drives are replaced .

We are running AACC 6.2 . I recently tried to activate a new script but I'm seeing errors/problems when I'm assigning the CDN to the new script . The new script activated without any errors , as it's basically a copy on an existing script with a few name changes ,but when I try to associate a...

Thanks . I have found KB4012212 Security Update Only and KB401215 rollup update just have to decide which to install . Our support tech has always said , DON'T MESS WITH IT ! . Unless we had a problem , he saw no need to install any of the Nortel / Avaya PEPS unless they were a critical rollout...

Sorry , we are running AACC 6.3 , Server 2008 R2 SP1 . Do you remember which KB version that you used ? Any idea how long the install takes ? I'm assuming that we shutdown AACC , install the patch , reboot and pray nothing fails ? thanks !

Has anyone installed the MS17-010 WannaCry patch on their Symposium server ? We are running Server 2008 R2 SP1 . Wondering how long this takes and if there are any concerns . THANKS !

Mikeyb123 , We are using the Eckoh system , formally know as Call Guard . What sort of USB device did they provide ? We have the audio appliances installed between the telco and the PBX , the appliances are monitoring all of the local and LD circuits for the entire facility , not just the call...

As part of a PCI Compliance intergration we are being asked to automate the activation of the tokenization process . The PCI system is being installed in an "always off" configuration . To take the ownership of the process activation off the agent ( and to meet PCI compliance ) , we have been...

Does anyone have any experiance intergrating the Eckoh Callguard PCI Compliance system to a Nortel CS1000 ? We have two call centers still running CS1000/Symposium and we are being forced into installing the Eckoh PCI Compliance system . Eckoh doesn't seem to have any expertise in adapting their...

The user has been issued a fresh image on her PC , all is well . We have a history of firewall , malware blockages , I imagine that is the root cause , but received the usual response " nothing was changed " . Thanks to all .

This user is located in our call center , connected to the local network . We have a "custom" build of Windows , IE , etc , this tends to really screw things up .

Thanks NECPBX , I'll check the patch level . Out of 100 agents , this is the only one with this problem . I think I have narrowered this down to the users PC itself . I had the user go to another workstation , login on hte phone ( extension mobility ) , login on the PC and she was able to stay...

New to Call Manager so excuse the less than intelligent question . I have a site that is reporting that they can't place calls to a specific prefix . All other prefixes in the 970.xxx.xxxx complete as expected . Any suggestions on where to look to see why they can't place calls to the 389 prefix...

Having an odd issue with the Supervisor Desktop. When monitoring the agents, ONE of them will disappear and reappear randomly. the agents remain logged in and even take active calls. Any thooughts to why this just started happening ? THANKS !

Is there a way to export the scripts so the call flow can be reviewed outside the Designer ? I have a call center that is planning to replace the existing CS1000 , Symposium with a Cisco Call Manager / UCCX platform . Just trying to see if there is an easy way to provide the engineers with a...

Thanks yykroon , I rebuilt as route 133 . All is well !