2250 Console and paging

[FONEGUY]

Up until a couple of days ago , we could access the overhead pagiing by dialing ACOD "75" . Today I was informed the "75" rings to the receptionist . The console can page using "75" but no one else can . I did notice that the top left key on the console has the busy indicator lite . I'm thinking that the operator somehow busied the trunk group for route 9 , but so far I can't clear the condition . I have pressed the top left key , also pressed the shilft/top left . I have disabled the console , outed and rebuilt the route , changed the OPT from ITG - XTG several times . I changed the ACOD from "75" to "70" , still ring to the console if I try to call from another phone .Shown below is the paging setup .
Any suggestions on how to undo whatever was done ?

REQ: prt
TYPE: rdb
CUST 0
ROUT 9

TYPE RDB
CUST 00
ROUT 9
DES MARRIOTT_PAGING
TKTP PAG
NPID_TBL_NUM 0
NACC PGNR
ESN NO
VTRK NO
NODE
CNDP UKWN
ICOG OGT
SRCH LIN
STEP
ACOD 75
TARG
CLEN 1
OABS
TIMR ICF 512
OGF 512
EOD 13952
DSI 34944
NRD 10112
DDL 70
ODT 4096
RGV 640
GRD 896
SFB 3

IENB 5
TFD 30
SST 5 0
NEDC ETH
FEDC ETH
HOLD 02 02 40
SEIZ 02 02
RGFL 02 02
CDR YES
INC NO
LAST NO
QREC NO
OAL YES
AIA NO
OAN YES
OPD NO
NATL YES
MUS NO
TTBL 0
OHTD NO
ALRM NO
ART 0
SGRP 0
ARDN NO
CTBL 0
AACR NO
REQ: PRT
TYPE: TNB
TN 60 0 10 0
DATE
PAGE
DES

DES PAGING
TN 060 0 10 00
TYPE PAG
CUST 0
XTRK EXUT
TIMP 600
BIMP 3COM
AUTO_BIMP NO
RTMB 9 1
SIGL LDR
STRO IMM
SUPN YES
AST NO
IAPG 0
CLS UNR DIP CND ECD WTA LPR THFD SPCD
P10 NTC
AACR NO
DATE 21 JAN 2016
REQ: prt
TYPE: att_data
CUST 0

TYPE ATT_DATA
CUST 00
OPT AHD BIND BIXA BLA
DNX IC1 XTG IDP XLF XBL
MWUD LOA
REA SYA ATDA
ATDN 0
NCOS 6
CWUP YES
CWCL 513 10
CWTM 2 10
CWBZ YES YES
EFLL 0
MATT NO
RTIM 24 30 30
ATIM 0
AQTT 0
AODN
SPVC 00
SBLF NO
RTSA RSAD
SACP SNGL
ABDN NO
IRFR NO
XRFR NO
IDBZ NO
PBUZ 02 10
ICI 00 R000 NCO NDID NTIE NFEX NWAT
ICI 01 LD0
ICI 02 R002
ICI 03 R003
ICI 04
ICI 05 R016
ICI 06 DL0
ICI 07 INT
ICI 08 RLL
ICI 09 CFN CFB

 

[KCFLHRC]

Sure sounds like TGB to me, especially since the indicator is lit. It is a simple press on or off. Changing the ACOD will not fix it since it is the route # not the ACOD affecting it.

 

[FONEGUY]

If remove route 9 and rebuild , will that clear the issue ? Again , we tried pushing the ICI key but no luck . If we can clear this , hopefully she can't do the TGB again since the OPT in the console programming has been changed . Unfortunately , the operator is overwhelmed with the console , answers most calls with the shotgun approach - pushes all the buttons until someone says hello ..
Thanks for your time !

 

[KCFLHRC]

That may fix it, changing the actual route #. Kinda weird that the indicator will not go out though.

 

[KCFLHRC]

Do you think there could be a stuck button or liquid damage to the console?

 

[yyrkroon]

TGB affect route 0-9, don't build routs with those numbers

 

[FONEGUY]

Thanks yykroon , I rebuilt as route 133 . All is well !