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Great! Thank you both! So, If I wanted to change the DCFW, would I do that in LD 20? Also, my desk phone is on the new Cisco system. Would that affect any of the forwarding if I change that setting to my number?

Sure, here is the print out of the rdr setting under LD 21 >ld 21 PT1000 REQ: prt TYPE: rdr TYPE RDR_DATA CUST 0 TYPE RDR_DATA CUST 00 OPT CFO CFRA PVCD CWRA FNAD FDN FNAT FDN FNAL FDN CFTA NO CCFWDN CFN0 4 CFN1 4 CFN2 4 DFN0 4 DFN1 5 DFN2 6 DNDH NO MDID YES NDID YES MWFB YES TRCL 0 CRT0 17...

Hi all, I am very new to the Nortel PBX system and am having to learn it. I am working on a project to replace all of the old phones and moving to a new Cisco system. Because the place I work at is huge and has so many phones, I am having to disable TNs in order to find where the phones are...

Great! Thank you! So, I gave this a try and it seems to be doing the same thing. It could be that maybe I am not putting the command in correctly? Below is a copy of the terminal on what I put in. Please excuse my ignorance when it comes to this stuff and thank you for helping! REQ: chg TYPE...

I will give that a try! Thank you! What would I need to put into the "REQ:" field in order to change? I tried "chg" but it doesn't appear to want to take that.

Absolutely! Please excuse my ignorance when it comes to this stuff. I believe this is what you are looking for? >ld 21 PT1000 REQ: prt TYPE: cdb CUST 0 TYPE CDB CUST 00 AML_DATA OPT DNI VSID GP02 GP03 04 GP04 GP05 GP06 GP07 GP08 GP09 GP10 GP11 GP12 GP13 GP14...

Yea, I can do that. Below is the printout of the TN after those changes, I listed before. I believe the voicemail sits on the card slot. We use Call Pilot for a voice mail system. No phones appear the be forwarding to voice mail, so I think you are correct. It seems to be a system wide issue...

Okay, I just gave that a shot but it seems to be doing the same thing. I want to make sure I am making the changes correctly (it possible I am putting the commands in wrong). Below is the change I made under ld 20. Let me know if this is correct or if something is wrong. REQ: chg TYPE: 2616 TN...

Thank you! I gave that a try and it still appears to be doing the same thing. I also could have not made the changes correctly (below is the TN after the change). I did try CLS HBTA but when putting in "HBTA" the PBX wouldn't accept it. Maybe I need to put it somewhere else? Not sure if this...

Thanks! I changed the CLS settings but it's still appears to be doing the same thing. I've been using the following DN to test on and made the changes on it. Anything else you can think of that I can give a try? DES BSET TN 020 0 14 09 TYPE 2616 CDEN 8D CTYP XDLC CUST 0 AOM 0 FDN 2551 TGAR...

Hi all, I am very new to the PBX system and am having to learn it for the migration I am working on. I currently have run into an issue where, when you call someone, the phone keeps ringing and won't go to voicemail. I've tried the voice mail extension directly, and it works just fine. It's...

Okay, I think I got it! It looks like 3551 was the DFDN for 2551. The users are able to access their voicemails now. Thank you for your help!

Okay, after doing that I now get a busy sound when calling. Here's the CDN config. I didn't get prompted to put in an ACDN but I did put 4000 for the DFDN. TYPE CDN CUST 0 CDN 2551 FRRT SRRT FROA NO UUI NO MURT DFDN 4000 CEIL 2047 OVFL NO TDNS NO RPRT YES AACQ NO CNTL NO VSID HSID Heres the...

Great! Thank you! So it looks like the only ACD configured with MWC = YES is 4000. Should I make a new CDN with 2551 and put 4000 as the ACDN?

Thank you! After trying to look for the messaging DN, it looks like it might have been the one that was outted. It shows in call piolet that the "voice messaging" number is 2551 (extension that was outted). It was configured in a CDN whenever I checked in ld 20 before outting. So, this brings up...

Hi all, I'm very new to the Nortel PBX system and it's something that I had to teach myself recently because it was thrown on me. I haven't had to do anything super complicated and I mostly just out extensions and route them over to our Cisco system. We had a user who complained of getting a...

Thank you! I'll post this on that thread.

Hi all, I'm very new to the Nortel PBX system and it's something that I had to teach myself recently because it was thrown on me. I haven't had to do anything super complicated and I mostly just out extensions and route them over to our Cisco system. We had a user who complained of getting a...