ITTech0315
IS-IT--Management
Hi all,
I'm very new to the Nortel PBX system and it's something that I had to teach myself recently because it was thrown on me. I haven't had to do anything super complicated and I mostly just out extensions and route them over to our Cisco system. We had a user who complained of getting a call from the same extension every morning at 1:22 am. I wasn't sure what this extension was but when I printed the details in LD 20 it showed as a CDN. I then proceeded to go into LD 23 and out the extension without realizing it was somehow tied to the voicemail system. So, is it possible to add that extension back/see how it was configured before? I'm completely new to this and many of our users have moved away from the PBX phones but I was hoping there is some kind of way to figure out how to get this extension configured like it was before.
Its the extension set for NCFW for the ACDN's
Thank you in advance!
I'm very new to the Nortel PBX system and it's something that I had to teach myself recently because it was thrown on me. I haven't had to do anything super complicated and I mostly just out extensions and route them over to our Cisco system. We had a user who complained of getting a call from the same extension every morning at 1:22 am. I wasn't sure what this extension was but when I printed the details in LD 20 it showed as a CDN. I then proceeded to go into LD 23 and out the extension without realizing it was somehow tied to the voicemail system. So, is it possible to add that extension back/see how it was configured before? I'm completely new to this and many of our users have moved away from the PBX phones but I was hoping there is some kind of way to figure out how to get this extension configured like it was before.
Its the extension set for NCFW for the ACDN's
Thank you in advance!