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I believe i have resolved it. I entered a 5 on the private table. Thanks for your help with this.

[img https://res.cloudinary.com/engineering-com/image/upload/v1704475023/tips/Snag_5ce1aee_wpfrjx.png Here is the private numbering table. I don't see either of the prefixes there.

Avaya Aura Messaging(AAM): When AAM user dial into voicemail access number, AAM asks to put mailbox number instead of asking for password directly. We have two prefixes within our system 548-XXXX and 817-XXXX. Numbers call from and prefix starting with 817 have no issues only numbers that have...

Calling number Verfication was set to N. I changed it to Y and did some test calling and did not see a difference.

In my troubleshooting i did a trace on the tac but everything looked normal. The crazy thing is i can call my extension from a personal cell and answer on the deskphone, and the work cell which i have enabled with EC500 doesn't ring. However when i then use the Extend call feature my cell...

That is not the problem. I did a change pub on my station and then called my cell from that same station the number showed to come from 2015551212 Here is the trace. Any other ideas, as I'm at a loss.

I'm having a problem with EC500 routing to my Cell phone. Below I've included some of the info I've provided. By all accounts in the trace the call is attempting to be made but my cell does not ring. Trace from external number to my desk. ( It appears that the call is being dialed but i get...

I have about 8 users in a 500 user call center reporting that the 9611G phones are ringing but instead of a ring it is a static or underwater sound coming from the phone. The users can't answer using the hard phone, but they can answer using the softphone Avaya agent desktop. We train the...