EC500 issues

[landon.mclendon]

I'm having a problem with EC500 routing to my Cell phone. Below I've included some of the info I've provided. By all accounts in the trace the call is attempting to be made but my cell does not ring.

Trace from external number to my desk. ( It appears that the call is being dialed but i get no call to my cell phone)

However, If i answer the call at my desk then use extend call My cell phone rings. See below trace.

We also have a VDN that is sent to a vector setup for our team oncall. In the Vector I have my cell listed to be called. If I call the VDN externally the call immediately hangs up but if called internally i get the call to my cell. See below screen shots.

From External number (the call terminates on calling side immediately )

From Internal number

I initially thought that my cell phone was blocking the call, but seeing as i can use the extend call feature and it calls find. Also i can call internally to the VDN on call number and received the call from my cell.

 

[phoneguy55]

Sounds like a carrier issue. The number you out pulse needs to be a DID you own. As test do this. 'change pub'. Setup your extension to out pulse 2015551212. Then call your cell phone. If the call fails its your carrier. If the call completes and the call on your cell phone is coming from 2015551212, then thats not the problem.

 

[landon.mclendon]

That is not the problem. I did a change pub on my station and then called my cell from that same station the number showed to come from 2015551212

Here is the trace.

Any other ideas, as I'm at a loss.

 

[dialtonebone]

List tra tac on that trunk group that sets up the call to your mobile phone. Maybe something there?
Anything stopping trunk-to-trunk transfers, COR/COS/sys fea?

 

[landon.mclendon]

In my troubleshooting i did a trace on the tac but everything looked normal. The crazy thing is i can call my extension from a personal cell and answer on the deskphone, and the work cell which i have enabled with EC500 doesn't ring. However when i then use the Extend call feature my cell phone rings.

Just a few other steps i've taken. Removing the station adding it back by duplicating a station that is working with EC500. Removing the EC500 configuration for the station

Here is the trace of the tac

I would think that i wouldn't be able to utilize the extend call feature if there was something blocking trunk to trunk transfers.

 

[NewNic]

Try playing with your config set.

Calling Number Verification? n

 

[landon.mclendon]

Calling number Verfication was set to N. I changed it to Y and did some test calling and did not see a difference.