landon.mclendon
Technical User
I'm having a problem with EC500 routing to my Cell phone. Below I've included some of the info I've provided. By all accounts in the trace the call is attempting to be made but my cell does not ring.
Trace from external number to my desk. ( It appears that the call is being dialed but i get no call to my cell phone)
However, If i answer the call at my desk then use extend call My cell phone rings. See below trace.
We also have a VDN that is sent to a vector setup for our team oncall. In the Vector I have my cell listed to be called. If I call the VDN externally the call immediately hangs up but if called internally i get the call to my cell. See below screen shots.
From External number (the call terminates on calling side immediately )
From Internal number
I initially thought that my cell phone was blocking the call, but seeing as i can use the extend call feature and it calls find. Also i can call internally to the VDN on call number and received the call from my cell.
Trace from external number to my desk. ( It appears that the call is being dialed but i get no call to my cell phone)
However, If i answer the call at my desk then use extend call My cell phone rings. See below trace.
We also have a VDN that is sent to a vector setup for our team oncall. In the Vector I have my cell listed to be called. If I call the VDN externally the call immediately hangs up but if called internally i get the call to my cell. See below screen shots.
From External number (the call terminates on calling side immediately )
From Internal number
I initially thought that my cell phone was blocking the call, but seeing as i can use the extend call feature and it calls find. Also i can call internally to the VDN on call number and received the call from my cell.