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i just need to add a pause with a specific code after the shortcode dial the external number. like: shortcode 302 dial 14161234567,,MyLongDistanceCode but it seem that the ,, doesnt work or the code is not been send.

Hi, I'm talking about someone internally dialing extensions 302. but the DID destination number is a long distance call and for that we need to give a special code. i try to added mine with ,,SPcode is not working. Thanks

Hi, How is possible to redirect somebody that dial a no existing extension like 302 or 304 to a specific DID External number. we have IP500V2 in multisite env. 3xx was existing previously but now is removed for ever. thanks.

Hi dsm600rr, that is exactly what we are experiencing, after a power failure the system didn't come back online. a joke, it probably have a limit date set in the power supply. Thanks

Hi dsm600rr, Yu said "It did not come back up" what was the step you have done, so it did not came online..? just to know what you have try and was not working.... thanks

Hi, Yes I know the new Unit doesn't come with an SD-Card. I should receive soon a complete an brand new controler. so I have two option: Just remove de Power supply from the new device and install it in the defective unit. in this situation I have no question. or I can use the brand new...

Hi critchey, if replacing with new unit. so that means the new unit has never run any release and when I will put the SD card in then control unit will get release (8.1) and configuration from SD card. Or Because is a brand new unit and has never run any release, I have to boot it on the...

Hi, Our version is 8.1 now, 1. I am replacing with new unit. so that means the new unit has never run any release and when I will put the SD card in then control unit will get release (8.1) and configuration from SD card. Is this will work.? 2. if it work, I will be stuck on that version...

Hi, The licenses we have are: 1x Additional Voicemail Pro Ports 2x Avaya IP endpoints 2x IP500 Universal PRI (Additional channels) 1x IP500 Voice Networking Channels 1x Preferred Edition (Voicemail Pro) 1x Essential Edition Is all these licenses are in the config.cfg in the primary folder, (I...

i had the same question of IpoHead and i will add this : Is the new controler with R11 will auto downgrade to 8.1, while the sd-card is inserted or we have to do it with manually with Manager R8.1. If need to be done manually, can we do it by LAN like we do with Upgrade, or we need to do...

thanks.

But we have some licences, is these licences will still work after an upgrade..?

We have an Avaya IP500V2 completely dead with no light. If we replace the IP500V2 controller, insert our original module, SD-Card from the old system and import our latest Config, Is this should work...? Thanks..