how-to redirect a no-existing extension like 302 to an external did number

[Peterbob9]

Hi,

How is possible to redirect somebody that dial a no existing extension like 302 or 304 to a specific DID External number.

we have IP500V2 in multisite env.

3xx was existing previously but now is removed for ever.

thanks.

 

[critchey]

Are you talking about someone internally dialing extensions 302 and 304 or are you talking about someone hitting an auto attendant and dialing the extension that way?

If it is just dialing internally you can create a shortcode:

Shortcode: 302
Feature: Dial
Telephone number: 9+DID (assuming you use 9 to dial out)
GroupID: ARS table you use for outbound calls

Have to make sure that inhibit offswitch forward/transfer is disabled.

If you are talking about through an auto attendant you could do a logic test before transferring, if they dial 302, then it transfers offsite. I am guessing you are talking about the first so not going into this part as much.

The truth is just an excuse for lack of imagination.

 

[Peterbob9]

Hi,

I'm talking about someone internally dialing extensions 302.

but the DID destination number is a long distance call and for that we need to give a special code.

i try to added mine with ,,SPcode is not working.

Thanks

 

[critchey]

What is the destination for the DID? You could make the shortcode go to the destination (ext, group, AA whatever) so it is not dialing out and back in.

The truth is just an excuse for lack of imagination.

 

[Peterbob9]

i just need to add a pause with a specific code after the shortcode dial the external number.


like:

shortcode 302 dial 14161234567,,MyLongDistanceCode

but it seem that the ,, doesnt work or the code is not been send.

 

[critchey]

Sorry I shouldn't of suggested you call the DID when sending it to the DID's destination makes far more sense. There is no reason to use extra resources, 1 channel to call out and 1 channel to call back in, when you can simply route it directly through the system.