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The configuration was OK. The telco had only allowed dialing out to specific numbers only. Thank you very much for the assistance.

HI icet500, Yes, I have configured as adviced, and working fine with one E1 trunk. My challenge is on the second E1 trunk from a different telco, it is not working. The telco expects I send 3 digits instead. I have tried using NS000 on telephone but still failing Kind Regards

Full TRACE ---------------------------------- E number - 0730040000 calling Number - 0710284680 ---------------------------------------- ********** Warning: Logging to Screen Started ********** 14:55:50 1886019547mS RES: Tue 25/5/2021 14:55:51 FreeMem=59675000 Heap=59247956(2) Cache=427044...

Hi TouchToneTommy and IamaSherpa, Thanks for the assistance. I can see the calling number has changed now to the suffix after NSXXX, after updating the shortcode and ARS. 13:10:30 1871345264mS CMARS: FOUND LINE - Line Id: 1 - using line group id: 99001 (code N;, line 99001) - Called...

Hi Team, I have been trying to call out via an E1 TRUNK,but I get a ring back tone, number not found. The Telco advises that I am not sending any number from my end.I have tried to hard code the number manually on ARS but I cant seem to get it right. I also have the number configured on...

Tried that too on the Hunt group configs, the issue is still the same. Not sure what else to change. Kind Regards

Thanks snowman, currently its routing directly to the extension. Confirmed its on call appearance, let me test the hunt group procedure and revert, thanks Kind Regards

Hi Team, A receptionist is unable to transfer a call when she receives a second call on her phone. Initially when servicing one call, the drop/transfer button are enabled but upon receiving another call, the buttons are inactive and she has to put the call on hold first. I have tried the...

Working OK now after rebooting the gateway. thanks for the help.

I can only see SIP registrar, and it is enabled on my end. Is this the same as SIP Gatekeeper? On the SIP proxy list on the phones, the phones are not displaying the full circle also. I have also delete all the H323 user extensions, only left with SIP ext as advised and confirmed that I can...

Apologies for not sharing all the required information. Its IP 500 V2 v11.1.0.1.0 gateway hardware appliance. I tried both SIP and H323 Extensions, SIP Ext: 5010, and H323:5000 H323 gatekeeper is enabled, also H323 gatekeeper remote extension is enabled. The system has a License for IP...

Hi Team, I have been having the above issue .I have created the 46xxspecial.txt file, I have also made sure Avaya Environment is off and put The Reg Policy to Alternate but I can still get the phones to register. The SIP proxy list is not a full circle, what could I have missed? Attached is...