Call Transfer Issues

[Vince254]

Hi Team,

A receptionist is unable to transfer a call when she receives a second call on her phone. Initially when servicing one call, the drop/transfer button are enabled but upon receiving another call, the buttons are inactive and she has to put the call on hold first.

I have tried the various solutions on the forum but none seems to work.

I have setup 5 Line appearances, to handle multiple calls, under multi line options I have enabled Reserve CA, not the issue is still persisting.

IPO Version : 11.0
Phone : AVAYA 1608

Kind Regards

 

[snowman50]

Use call appearances instead of line appearance.

How does the call get routed to 5he reception.
Hunt group or direct lines.

Best to use a hunt group for better control

 

[Vince254]

Thanks snowman, currently its routing directly to the extension.

Confirmed its on call appearance, let me test the hunt group procedure and revert, thanks

Kind Regards

 

[snowman50]

Use collective call waiting

 

[Vince254]

Tried that too on the Hunt group configs, the issue is still the same.

Not sure what else to change.

Kind Regards

 

[snowman50]

There is a dedicated transfer button on that phone