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Hi Nystech, No you won't have to leave the workplace app. This is the process on mobile app: 1. you are on a active call 2. Hit the 3 dots button in call screen 3. Put the call on hold (so other side won't hear all tap actions) 4. Push the 'Hmburger' icon on the top left 5. Make your choice...

Hi, Situation; Huntgroup with 8 agents sitting in same office/room. Call comes in on the group (sequential hunting) and agent wants to do pickup of that call. Is it possible to show the number/name of the incoming call on the main screen before answering the call? Phone type is J139 ans CA...

Solved this issue, I created a second SIP line and removed the countrycode. All numbering is in E164 format (no +) also the numbering on the phonedisplay. This is a offer to make. customer is able to call these numbers back.

Resolved this issue. It's the way of calling a second person. I tried this via the dialpad, but this diel pad is only for DTMF/menu purposes. You need to call a second person from the homescreen. The first call will go to hold and after the second call is active the options for warm transfer...

Hi search the forum, same question is asked many times. For park you need to make a shortcode I believe.

Hi Abtt, I have used this config in the past and works as you need it i think: interface GigabitEthernet1/0/xx description ### IP Phone - AVAYA ### switchport access vlan 230 switchport mode access switchport nonegotiate switchport voice vlan 235 power inline auto no cdp enable...

Hi abtt, You can use LLDP (voice VLAN) to put the phones in VLAN 235. Than you don't need to put option 242 in your DHCP scope of the Data VLAN. When you achieve this you can simplify the option 242 in your voice DHCP scope to something like...

I am unable to make a conf or even call a second person. So when already on a call I am unable to create another call leg from that client. I also tested it with another customer that is already running R11.0 SP4 but has the same issue.

Hi Abtt, Are you sure the Phone is starting up in VLAN 235? You can see it in the display when the phone is starting i believe. It is also possible that your switch is using LLDP or CDP. This will overrule the DHCP option you have in your Data VLAN scope.

Hi, Can someone help me find the setting to make a warm transfer with a IX Workplace client? IP Office is running R11.0 SP3 IX Workplace client is up-to-date User logged in also had a J139 phone and can make warm transfer without a problem. Seems that client is not having a second call leg...

OK, I will try this this week and see if we have a working situation. I will keep this post updated!

I do have this set in the first tab of the SIP line. But this is causing the Avaya to normalize a incoming number in E164 format to a 'readable' format. In your situation if incoming call A-number is 4612345678 then it is changed to 012345678. But when the original endpoint twinned or has...

Hi janni78, when I do this, I see that my international number is changing from 00 to +, but when a A-number consists a national number (so with 1 zero) change is not happening, So situation is different in the from field depending on what is the A-number. For me it's no problem that thare is a...

Hi All, I have the following situation: Avaya IP Office R11.0 SP4 with a SIP trunk. All working fine but have an issue with forwarding/twinning of calls. I want the From header to carry a number in E164 format. Working situation: A-number = National B-Number = National C-Number = National...