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I finally get it working, thanks for the support

Thanks LamaSherpa, Actually I just need a simple call flow with a pincode to enter before the call is transferred. I don't need a multiple pin with multiple transfer. Is there any other steps I can follow?

I followed the steps mentioned on the thread but it doesn't work from my side. Am I missing something?

Hi, I am trying to setup a pincode to enter before the call is transferred, is this possible in vmpro? I tried to follow this thread but I cannot get it working https://www.tek-tips.com/threads/pin-code-for-call-routing.1794159/ Any other input please?

Yes IP route is setup for Lan2. 15:53:51 9979409mS SIP Rx: UDP 10.200.7.157:5060 -> 10.170.68.202:5060 OPTIONS sip:10.170.68.202:5060 SIP/2.0 Via: SIP/2.0/UDP...

Thanks for the reply @derfloh There's no firewall between ISP and the PBX. The setup is: Fibercable -> STC SBC ONT port 3 -Cat6-> to Avaya IPO PBX port lan2.

Hi Is there anyone experienced to setup SIP line using STC ISP? STC provided the details but very limited support. I can see the SIP line is registered but for some reason incoming and outgoing call doesn't work. The incoming call doesn't even landed to the SSA.

I observe when I open the system status, it says "You already have a System Status session to this Control Unit". If I click "Disconnect existing session", the IPO restarts.

Thanks MrFoof, I did the search before opening this thread and saw the link you mentioned. I just hoping there's a fix other that upgrade to 11.1.2.4. Anyways the upgrade work has been scheduled.

Anyone experienced the TLB error and IPO v2 restarting? Termination Cause: <TLB Data Load Error> addr=000001e0 d=5 pc=f07b1a68 stack=f51effc4 f15c324c f152bfa0 f07afd4c f07b386c IPO version - 11.1.1.0.0 build 209 essential edition, SIP line.

Am I missing something in ARS as I cannot use or dial international number starting with +. No issue when changing the + into 00. We are on Avaya IP office essential edition R11.1. Trunkline is PRI.

We captured wireshark trace on the PC running ACW, also captured monitor trace. In Wireshark, there is only 1 way RTP which is audio stream from IPO to ACW. The audio stream is actually from the Service Provider. In monitor trace, I also don't see a key pressed sent from ACW client.

Seems I can't find the DTMF on PRI line.

Is there anyone experience when calling other party's external number with IVR, when pressing the number option provided in the IVR nothing happens. This happens when using Avaya communicator.

Our iPhone users cannot log in to avaya workplace on iPhone. it says invalid extension or password but the password we are using is correct. Have tried it to android devices and it logged successfully. The extension has a power user assigned to it. IP office version is V2 essential R11.0...

Thanks Westi for the reply. I've done that already and it works fine. I just wondering if there are other way to do this without using park and unpark call.

Hi, Is there a way to resume active calls on avaya workplace mobile? We are on IP office 500V2 Essential edition R11.0 Users want to pickup or resume active calls to a softphone specifically in workplace mobile.

The problem is the service provider provided the setup as DHCP and the SBS proxy is FQDN. This is setup under LAN2, how ever all traffic seems routed here (LAN2). The SIP line is connected directly from service provider to IPO LAN2(WAN) port. It is not connected to any firewall. We have other...

Hi guys, Anyone experience of using DHCP on SIP trunk? The ISP provided the credentials of their SIP line but they said they no longer providing static IP, this includes the SBS gateway/proxy etc. We have set this to the IP office in lan2. the sip line registered and we can perform...

Spoke to the SIP vendor and they confirmed the Vmpro address is not filtered. I run a trace and found this: 17:08:57 34919345mS RES: Sat 17/12/2022 17:08:57 FreeMem=55960228 Heap=55601016(1) Cache=359212 MemObjs=12441(Max 13384) CMMsg=4(5) ASN=0 Buff=5200 1364 1000 7427 5 Links=55317(55522)...