Resume active call on different device

[rsv23]

Hi,

Is there a way to resume active calls on avaya workplace mobile?

We are on IP office 500V2 Essential edition R11.0 Users want to pickup or resume active calls to a softphone specifically in workplace mobile.

 

[Westi]

In the latest 11.1.3 release you can switch between softphone and hardphone while in older releases you have to park the call and pick it up again.

So in your case you would program a button and shortcode to park the call then the same to unpark the call again.

Softphone doesn't have the button convenience to pick up a call.

I usually have park 101 (if there are no 100 range extensions)

101
Unpark call
101

and
*101
Park call
101

that way all you have to dial to pick it up is 101 and to park it you transfer to *101


Joe
FHandw, ACSS, ACIS

 

[rsv23]

Thanks Westi for the reply. I've done that already and it works fine. I just wondering if there are other way to do this without using park and unpark call.