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Ok, I will send this information to our phone vendor. Out of curiosity, where would these changes be made? Also, can the switch hook on a digital phone be used to place a call on hold? I tried but couldn't get it to work. We do have a hold button but no release key.

15-02-06 Hold Key Operation Mode is set to "Normal Hold" 20-02-08 Display Holding Time is set to "5" 20-11 these are the settings that are enabled: 01-06, 08-10, 12, 15-16, 21, 23-25, 27, and 30-31 I've never touched these settings. Should anything be changed?

Yes, we are using CAP keys. I verified all are unique. The phones are NEC DT300 series.

We use PRIs.

I have an sv9100 CP10 that intermittently merges incoming calls with calls placed on hold. For example, someone answers an incoming call (doesn't matter if call is internal or external), places that call on hold by pressing the hold button to answer second incoming call (doesn't matter again...

sv9100, 2 digital extensions talking to each other and are interrupted 3 different times within a minute by 3 different IP extensions within same system. The 2 digital extensions don't think the IPs could hear them. Any ideas how this can happen? None of the IP users recall anything unusual that...

When a message is redirected to another subscriber, the original message time and date changes to the time/date message was forwarded. Is there a way to retain the original message's date and time after being redirected to another subscriber?

Thank you.

No, it is not.

Sounds like they were putting the call on Park, no?

I have a transaction box in the um8000 for a virtual extension in the sv9100. Is it possible to program that extension so that it automatically rings during the day then goes to voicemail (CFNA) and takes a message if no answer and then at night go directly to voicemail (CFAC)?

Well, I cannot find anywhere what "Group Call" means. I checked the phone references and system references. Can't find it anywhere. I guess this was a unique occurrence.

The message is gone and the beeping has stopped. I was told it only lasted about ten minutes. I wasn't at the stations while this was occurring. I know that when the handset was lifted from one of these phones, the beeping continued and the message on the display stayed, but the person was still...

I have the message "Group Call Line 003" on a couple of my NEC DT300 displays. The same phones are also beeping. We are using an sv8100 system. I'm very new to this and thought someone may have activated internal paging. Is this correct? Also, how do I remove the message from the phone and...

I replaced the fuser drive gear after getting the 59.F0 error on the control panel. I put everything back together very carefully. The install went smoothly. Now when I start up the printer I get the error "Close front or right doors." I checked both the right- and front-door interlock switches...