PhoneFreak89
Technical User
I have an sv9100 CP10 that intermittently merges incoming calls with calls placed on hold. For example, someone answers an incoming call (doesn't matter if call is internal or external), places that call on hold by pressing the hold button to answer second incoming call (doesn't matter again whether internal or external), and as soon as first call is placed on hold the second call disappears and the two are talking to each other (the caller on hold and second incoming caller). Any ideas how this can happen? What happens exactly when a call is placed on hold? Where does this call go?